Operations Manager, Community Programs

Department: Department of Government Services
Work Type: Ongoing - full time
Job Function: Regulatory, Governance and Compliance
Classification: VPSG6
Work Location: Melbourne - CBD
Reference: VG/1802581
Closing Date: 29-Jul-2024
Salary Range: $130,673 - $174,869
Job Duration: Ongoing
Attachments: Operations Manager - Community Programs - Position Description - VPS 6.docx (Word, 295KB)
Job Specification

Contact: Joe Walker, General Manager, Funded Services
joseph.walker@dgs.vic.gov.au | 0417511404

Position Details

About us 

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  

About the role 

The Funded Services branch sits within Consumer Affairs Victoria and manages a range of community-based programs delivered by not-for--profit agencies supporting Victorians experiencing vulnerability with assistance and advocacy services across the financial counselling, tenancy and consumer sectors. The team also manages the Victoria Property Fund grants program, including housing development and renting educational grants. Funded Services also plays an important role in the response to natural disaster through the establishment of recovery focused programs and works across the department and government in the design and implementation of these.

Reporting to the General Manager, Funded Services, the Operations Manager, Community Programs, is responsible for the day-to-day delivery of the core operations of Funded Services and management of the team. The Operations Manager will work closely with the General Manager and other leaders to meet key program deliverables, including not-for-profit agency reporting and payments, are met to ensure that CAV's community-based programs are available to those in need.

Key accountabilities include:

  • Manage Funded Service's oversight and administration of CAV's community-based programs, including across the financial counselling, renting and consumer sectors and the Victorian Property Fund Grants program.
  • Lead the development of a high performing culture in Funded Services through the management of a multi-disciplinary team, including learning and development, recruitment, induction and performance planning.
  • Contribute to the development, management and evaluation of new grant programs and funded services.

About you 

To be considered for the role, you must be able to demonstrate: 

  • Experience leading and managing multi-disciplinary teams to achieve organisational objectives.
  • Experience in the management and oversight of grant programs, including management of reporting and payment processes and stakeholder engagement.
  • Experience in the management or delivery of programs in the community services sector.

Other requirements

  • A tertiary qualification in a relevant field would be highly regarded.

For specific responsibilities please review the attached position description. 

This position is only open to applicants with relevant rights to work in Australia. 

How to apply 

Apply before the advertised closing date 11:59pm on Monday, 29 July 2024. All applications should include: 

  • a resume; and 
  • a cover letter which addresses the key selection criteria (within three pages) 

In accordance with the Jobs and Skills Exchange Policy, Victorian Public Service employees are required to apply via the JSE for primary consideration access. 

Other relevant information 

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.  

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. 

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role. 


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