IT Service Desk Coordinator

• Melbourne CBD location
• VPS Grade 3.2 - $74,159 - $79,790 per annum plus superannuation
• Ongoing role

About the VEC

The Victorian Electoral Commission (VEC) conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community.

The VEC's vision is for all Victorians actively participating in their democracy. Apply now to make a meaningful contribution to the democratic process.

Job Details
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Department: Victorian Electoral Commission
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG3.2
Work Location: Melbourne - CBD
Reference: VG/183_2018
Closing Date: 28-Jan-2018
Salary Range: $74,159 - $79,790
Job Duration: N/A
Attachments: IT Service Desk Coordinator - Position Description.pdf (PDF, 242KB)
Job Specification

Disclosure of Political Activities Factsheet.pdf (PDF, 213KB)


Template - Disclosure of Political Activities Form.docx (Word, 40KB)


Read Before Applying - Important Information.pdf (PDF, 163KB)


Contact: Shripad Joshi, IT Operations Manager
Shripad.Joshi@vec.vic.gov.au

Position Details

About the Role

Reporting directly to the IT Operations Manager, the IT Service Desk Coordinator works as part of the IT Operations Team and is responsible for managing the VEC's service desk within the IT Branch governance frameworks as well as being part of the IT Operations Team general support capability. Your contribution, along with your team members, will help all Victorians actively participate in their democracy.

Day-to-day, the IT Service Desk Coordinator will be responsible for the following duties.
• Ensuring all incidents are logged with the correct details as per agreed SLAs and the user is kept informed of the status of their call using Microsoft Dynamics based service management portal
• Initiating first level analysis of the incident and assigning to appropriate resources for resolution
• Analysing the VEC's service desk data to identify areas of ongoing problems and identify opportunities for improvement projects including high level scoping
• Producing service delivery and support related analytical reports
• Managing staff satisfaction surveys and presenting results
• Processing network and e-mail moves, adds, changes and deletes
• Managing procurement in accordance with the VEC's procurement policy and procedures, including obtaining quotes raising purchase orders

The successful applicant

The VEC is a great place to work. The successful applicant will be part of a diverse and high performance team, working in a positive and friendly environment, working with the latest technology to deliver mission critical outcomes. We are looking for someone to jump on board, be enthusiastic, and make it happen!

To be successful, you will have demonstrated experience in the following responsibilities.
• Passionate about IT and willingness to learn
• Enthusiastic in relation to bringing a positive approach to managing service desk system administration
• Maintaining user accounts, groups and distribution lists in active directory
• A high level of attention to details in managing ICT records such as the asset database, software/hardware inventory management
• A positive team player attitude and exceptional customer service skills
• Knowledge of Microsoft technologies such as Microsoft exchange e-mail system, Microsoft office products and desktop operating system
• Maintaining ICT documentation and resources, including catalogues, FAQ's, manuals, licences and media

How to apply

Applications should be lodged online via the Apply Now button (below).

Applicants MUST submit the following, or your application cannot be considered:
• A separate document addressing the Key Selection Criteria contained in the position description. A copy of the position description can be found in the Job Details section above. Please visit this link for tips on how to prepare your responses to the Key Selection Criteria.
• A current CV

The closing date for this role has been extended to Sunday 28 January 2018, unless filled earlier.

The VEC is an equal opportunity employer*.

* In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants for disclosure of specific political activities that could compromise the perceived independence of the organisation. Please read the Disclosure of Political Activities Fact Sheet before applying.


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