Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

We are looking for a skilled and organised Volunteer Training Administrator to join our Learning and Development team in the North West Region. In this role, you will help improve the training process for volunteer trainers and assessors. You will streamline the nomination, induction and mentoring processes, ensuring a smooth experience for new and existing trainers while supporting their ongoing professional development

Please note this is a part-time (0.4 FTE), fixed-term role through to 30^th June 2026.

Key Responsibilities:

• Manage Learning and Development administrative tasks, prioritising regional needs.
• Process volunteer training applications, including vetting, induction, mentoring, and progress monitoring.
• Provide LMS training, support system administration, and manage database tasks.
• Recruit volunteer trainers, identify training needs, and coordinate with external providers.
• Build relationships with stakeholders to support trainer development and training opportunities.
• Prepare and distribute high-quality documents, training materials, and reports.
• Conduct research, manage data entry, and support assessment and archival administration.
• Monitor instructor utilisation and address issues as directed by the Lead Learning and Development.
• Draft correspondence, presentations, and briefing notes to support Learning and Development.
• Assist with special projects as needed

If you're organised, detail-oriented and enjoy team work we'd love to hear from you

About You

Our ideal candidate will be able to demonstrate the following

• Certificate IV (TAE40116 or above) in training and assessment desirable but not essential and in depth understanding of Registered Training Organisation (RTO) standards and compliance requirements, specifically in relation to trainer and assessor competencies.
• Analytical skills, including demonstrated ability to scope and implement new learning and development initiatives, processes and systems.
• Relevant administration skills and experience. Ability to draft standard documents, correspondence and reports to a professional standard.
• Demonstrated attention to detail, thoroughness and accuracy when accomplishing a task.
• Excellent communication and interpersonal skills and an ability to build good working relationships with key stakeholders.
• A contemporary understanding of competency-based learning & development business practices.
• Ability to work proactively as a member of a team, with minimal supervision and direction.
• Excellent computer literacy skills (including MS Office and databases), with knowledge of financial systems an advantage.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways 

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

Applications close: 11:59pm 21^st April 2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au