Victorian Managed Insurance Authority (VMIA)

• Job Title – Portfolio Lead
• Work Type – Full Time, Ongoing

Key highlights

• Central Location – Work in Melbourne CBD within close proximity to Flinders Street.  
• Salary Range – $162,081 - $180,090  (total remuneration package inclusive of super).
• Hybrid work environment – Enjoy a mix of office and flexible work arrangements, fostering connection and strengthening networks. The majority of your working week will be in our collaborative office environment.

About the role

This is an exciting opportunity to bring your significant claims expertise and strategic thinking approach to this role. You will be responsible for the end-to-end management, assessment, and settlement of a portfolio of claims, delivering client focused recovery solutions that restore confidence and build a more resilient Victoria.

Reporting to the Head of DBI Claims Strategy in the Domestic Building Insurance (DBI) division, you are responsible for a specialized stream of claims management within Claims Triage, Insolvency Claims, Defects Claims or Multi Unit Claims.

Key responsibilities

• Manage a team of direct reports, managing their workflow, ensuring compliance with statutory timeframes and DBI policies and procedures.
• Effectively manage a portfolio of claims ensuring adherence to the agreed standards, process, and practice framework. You interpret and apply policy coverage. You assess and quantify claims costs. You negotiate settlement outcomes and identify recovery prospects.
• Using your experience, you will provide guidance and advice through ongoing mentoring throughout the team, further enhancing the internal capability to identify, manage and resolve claims.
• Proactively manage the capability and performance of claims service providers to ensure that agreed service standards and fees are maintained.
• Develop and maintain claims policies, guidelines, processes & audit control mechanisms designed to achieve effective resolution of claims within determined objectives.
• Strategically verify and evaluate information, questioning the status quo, to enable the accurate assessment, review, and determination of liability and quantum on claims in accordance with DBI policies and procedures.
• Manage complex claims and actively participate in VCAT conferences, mediations and hearings leading strategy discussions and working in conjunction with our appointed legal service providers.

Who you work with

• Work closely with the Head of DBI Claims to actively manage and contribute to the development of new and existing claims services, business practices and product offerings to build the value and contribution of the DBI clients.
• Liaise with the Chief Officer, DBI to provide insights and recommendations for the development of the DBI portfolio.
• Engage with the DBI Claims Team to provide a mentoring and coaching role giving insight into the policy and processes.
• Work across the DBI Division including peers, the Builder Assessment Team, Internal and External Compliance Officer(s) and other support service staff to improve claims management outcomes.
• Build and maintain relationships with key external agencies such as VBA, CAV and DBDRV to share information and collaborate on strategic projects.
• You build and maintain effective relationships with third party service providers to obtain optimum claims resolution and manage recovery opportunities.

What we are looking for

• You have 5+ years' experience in claims management, especially in the handling of more technically complex matters, within Domestic Building Insurance / Builders Warranty Insurance or similar scheme (e.g. Property Claims).
• Have knowledge and experience in insurance claims management along with the capacity to analyse and interpret claims information and data sources. You can demonstrate how you have used this intel to identify trends and strategic opportunities for improvement.
• You are a seasoned professional with advanced communication and interpersonal skills, proven empathetic client management / customer service experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes.
• Resilient with the ability to work under pressure and manage and resolve conflict resolution in a timely and effective manner.
• Experienced in coaching and mentoring team members to build capability.
• Demonstrated capacity to assess potential operational risks and make decisions in a timely and effective manner consistent with the control framework and client needs.
• Have a passion for continuous improvement included demonstrated ability to identify and implement improvement initiatives.
• Understand the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.

Qualifications

• 5 years claims management experience within Domestic Building Insurance / Builders Warranty Insurance or similar scheme eg. Property Claims either with an insurer or in a legal position.
• You hold a qualification in Insurance, Business, Law, or relevant discipline (highly desirable).
• You may also hold a professional membership with a risk management, Insurance, or relevant organization.

Why join VMIA?

At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.

We offer:

• Flex work: Hybrid working to support your best performance.
• Parenting support: Generous parental leave (14 weeks paid parental leave after six months of service for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities.
• Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition.
• Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support.
• Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support.

VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community.

How to apply

We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at talentacquisition@vmia.vic.gov.au.

At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds.

If you have any accessibility needs during the recruitment process, please let us know at talentacquisition@vmia.vic.gov.au.

Salary Information

At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.

Other relevant information

Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include:

• Working Eligibility: Verification of your right to work in Australia.
• Employment History: Confirmation of your past employment details including employment dates and compensation.
• Academic Credentials: Verification of your educational qualifications to ensure they are accurate and legitimate.
• National Criminal History Check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays.
• Pre-employment Misconduct Check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct.
• Financial Background Checks: Applicable for certain roles, such as Heads of Departments and Finance team members.

We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.