Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

Are you an organised, energetic, and confident administrator who loves creating a welcoming first impression? CFA has a fixed term, full-time opportunity ending October 2026, for someone to play a key role in supporting the smooth operation of a busy Headquarters in Burwood East.

As a Team Administrator, you'll be involved in supporting both our visitors and internal teams. Your days will be varied, engaging and essential to the success of our operations.

What You'll Do:

• Be the first point of contact for visitors, managing our ‘visitor pass' process and ensuring everyone feels welcome.
• Handle a high volume of phone calls and email enquiries with professionalism and efficiency.
• Coordinate the dispatch and delivery of mail, parcels, and other goods.
• Order and manage stationery and office supplies to keep the workplace fully equipped.
• Maintain and update business processes and work instructions.
• Assist with basic financial tasks including purchase orders, receipts, and invoice processing in line with CFA standards.
• Support records management, data entry, and other administrative tasks as required.
• Take on ad hoc projects to improve office systems and processes.

About You

To thrive in this role, you'll need a keen eye for detail, excellent organisational skills, and the ability to juggle multiple priorities with ease. Your experience and strengths might include:

• Strong interpersonal skills and the ability to build great working relationships with colleagues and stakeholders.
• Proven administration and reception experience.
• Confidence using MS Office and database systems.
• Excellent communication skills and a friendly, customer-focused approach.
• Strong organisational and time-management skills, with the ability to work proactively and independently.
• The ability to draft professional correspondence, documents and reports.
• A collaborative mindset and enjoyment working in a close-knit team where knowledge-sharing is valued.

If you're someone who enjoys making a positive impact through excellent customer service and efficient administration, this could be the next step in your career. Join us at CFA Headquarters and be part of a team that values your contribution every day.

Applications are reviewed daily—apply today to take the first step towards an exciting new role!

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways 

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

Applications close: 11:59pm 11 December 2025.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au