About us 
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.  
 

About the role 
Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns. You'll ensure solutions are evidence-based, inclusive, and deliver value for both Victorians and Government.

Key Accountabilities

• Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns.
• Design and validate innovative solutions, working with stakeholders to understand and balance customer, business, technical and regulatory requirements.
• Ensure our products deliver on our oganisational goals, meet quality benchmarks and are regularly released.
• Present compelling stories and craft strategies with a variety of stakeholders, bringing them along the journey.

About you 

To be considered for the role, you must be able to demonstrate: 

• Demonstrates a deep understanding of end-to-end product design — from discovery and research through to prototyping, testing, and validation with users and data.
• Demonstrates having worked in cross functional product teams, managing and influencing stakeholders, moving design work through stage gates, advocating for the customer, achieving great design outcomes within regulatory and policy requirements.
• Provides evidence of crafting and presenting compelling stories and strategies with a variety of stakeholders, bringing them along the journey.

For specific responsibilities please review the attached position description. 

This position is only open to applicants with relevant rights to work in Australia. 

 
How to apply 

Apply before the advertised closing date 11:59pm on 15 Dec 2025. All applications should include: 

• a resume; and 
• a cover letter which addresses the key selection criteria (within three pages) 

Other relevant information 

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.   Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.  DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.