Do you have strong communication, interpersonal and analytical skills and like working in a fast-paced team environment? This may be the role for you.

The Reportable Conduct Scheme (the Scheme) seeks to improve how organisations identify and respond to allegations of child abuse and misconduct. Working as part of a new Child Safety Intake team, the Triage Coordinator has a key role in the management of notifications and investigation findings made by organisations under the Scheme. This includes applying an analytical focus to recommending whether notifications come within scope of the Scheme, validating critical information, identifying risks, responding to enquiries via phone and email about the Scheme, providing advice and guidance to organisations and preparing referrals to Victoria Police and other regulators. The Triage Coordinator will also respond to a range of enquiries about the Scheme by phone and email.

Multiple roles have been advertised for the Reportable Conduct Scheme. Please check other advertised roles to identify those that are the best fit for your skills and experience.

In this role you will:

• Work within a risk-based framework to manage incoming notifications under the Reportable Conduct Scheme (the Scheme).
• Undertake assigned tasks aimed at progressing investigations in a way that prioritises the safety of children
• Prepare written analysis looking at whether matters come within the jurisdiction of the Scheme, ensure information is shared with the appropriate authorities and respond to incoming enquiries, phone calls and written correspondence.
• Engage with organisations and members of the public, including parents and carers and victim survivors, about the Scheme
• Provide advice to organisations to support appropriate investigations and drive compliance with the Scheme.

As our ideal candidate, you will:

• Possess sound analytical and problem-solving skills.
• Have well developed verbal and written communication skills.
• Be able to manage a range of competing priorities and work independently and as part of a team.
• Have experience in a regulatory environment and/or in an organisation or area related to the safety and wellbeing of children and young people.
• Be empathetic and able to work in a fast-paced environment

How to Apply

Please include a resume and covering letter.

There will be questions pertaining to a number of the position's Key Selection Criteria to which you are required to respond. There is no need to respond to the selection criteria itself.

Please note that the Victorian Government has announced that the Reportable Conduct and Child Safe Standards functions will transfer from the Commission to the Social Services Regulator.  Whilst recruitment to this role will commence at the Commission, this role will commence at the Social Services Regulator.

Applications close at 11.59pm on 25 February 2025.