CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Project:

The Contemporary Volunteer Membership Model (CVMM) is a strategic initiative designed to modernise CFA's volunteer membership framework, aligning it with contemporary workforce expectations and operational needs. It introduces targeted enhancements to improve flexibility, clarity and accessibility, without changing brigade structures. These changes respond to evolving volunteer behaviours, time constraints and changing participation patterns by offering more adaptable membership options that better support current and prospective volunteers.

The program aims to strengthen CFA's volunteer workforce sustainability by improving attraction, retention and overall member experience. It empowers volunteers through clearer role pathways, better support and more flexible participation options, helping position CFA as a great place to volunteer and work while enhancing service delivery across Victoria.

About the Role

The primary role of the Program Manager is to drive the successful delivery of the Contemporary Volunteer Membership Model (CVMM).

Key deliverables include:

• Develop and maintain detailed project plans, schedules and implementation documentation aligned to the CVMM program objectives.
• Coordinate the governance and delivery of key CVMM workstreams, ensuring milestones, dependencies and timelines are effectively managed.
• Prepare high-quality project artefacts including briefs, reports, business cases and implementation plans.
• Facilitate stakeholder engagement activities with Brigades, Districts and Regions to support consultation, feedback and implementation readiness.
• Monitor project progress, risks and issues, and contribute to mitigation strategies and escalation processes where required.
• Support the development and delivery of communication and change management activities to enable adoption of the new membership model.
• Maintain project governance processes, including documentation, reporting and tracking in line with CFA project management requirements.

About you

We're seeking a highly organised and proactive project professional who thrives in a fast-paced, stakeholder-focused environment. You bring strong change management, planning and coordination skills, with the ability to manage multiple workstreams, balance competing priorities and keep projects on track.

You bring formal qualifications and relevant experience in project management. Importantly, you can demonstrate your track record within a large, complex organisationin managing a program of works that generates complex people, process and technology change impacts.

You're a confident communicator with an internal customer mindset who can engage effectively with a diverse range of stakeholders, facilitating consultation and building readiness for change. You have a sharp eye for detail and can produce clear, high-quality project documentation, from briefings to implementation plans.

Comfortable working with complexity, you proactively monitor progress, identify risks and contribute to practical solutions. You understand the importance of governance and bring a structured approach to reporting, tracking and maintaining project standards.

You're adaptable and outcome-focused, with a genuine interest in supporting change and improving the experience of volunteers through well-executed project delivery.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways 

Your Application

Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check.  You will also be required to provide at least two professional references.

Applications close: 11:59pm 31 May 2026.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au