Senior User Experience & Service Designer

Apply user-centred design principles to help develop new and existing client access systems.
Job Details
VLA Logo
Department: Victoria Legal Aid
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VLA4
Work Location: Melbourne - CBD
Reference: VG/1967
Closing Date: 30-Sep-2018
Salary Range: $85,631 - $107,036
Job Duration: N/A
Attachments: Senior User Experience & Service Designer - 1967 Candidate Application Form.docx (Word, 271KB)


Senior User Experience & Service Designer, Client Intake & Inclusion - 1967 PD.pdf (PDF, 81KB)


Contact: Khoi Cao Lam, Manager Client Access
(03) 9269 0272

Position Details

  • Full time maximum term contract
  • Salary commensurate with experience, range: $85,631 - $107,036 plus superannuation
  • Attractive employee benefits including salary packaging


About the role:
Applying human-centred design principles, you will be part of a small, highly skilled and multi-disciplinary self-organising team working on both new and existing client access technology and services. You will lead problem identification and user research, prototype solutions, and improve the design of services and processes.

About you:
You will have demonstrated experience in user-centred design and design thinking methods including ideation workshops, user analysis, creating personas, customer journey mapping, and UX sketching. You will also have a high level of proficiency in design tools such as Sketch, Invision and/or Adobe products.

You will have high level interpersonal and collaboration skills, including the ability to form productive professional relationships and the ability to communicate effectively with stakeholders and clients at all levels. You will be able to work effectively in complex environments characterised at times by embedded practices, uncertainty and the need to negotiate with stakeholders. You will have sound analysis skills, including an ability to think laterally and innovatively in problem solving and providing solutions. 

About Victoria Legal Aid:
We help people with their legal problems by providing information, advice, education and dispute resolution assistance, with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most. We employ over 800 staff in 14 offices across Victoria. Our vision is for a fair and just society where rights and responsibilities are upheld.

Employee benefits:
We offer attractive employment benefits including salary packaging (making part of your salary tax-free and increasing take-home pay), flexible working arrangements, family friendly policies and opportunities for professional development. The work is both challenging and rewarding and our staff are supported by experienced and capable managers as well as a range of internal departments and programs committed to staff safety and development. VLA has a friendly and inclusive culture of people working to make a difference in the lives of disadvantaged Victorians.

How to apply:
Submit a current resume and completed Candidate Application Form addressing the specified key selection criteria. Separate responses to all of the key selection criteria outlined in the position description are not required. You must complete the candidate application form to be considered for this role.

For further information review the attached position description or contact Khoi Cao-Lam, Manager Client Access on (03) 9269 0272.

Closing date for applications: 11.59pm Sunday 30 September 2018.


From here...