Victoria Police is a large organisation employing police, public servants and protective services officers. Victoria Police provides support to the community 24 hours a day, 365 days of the year.

At Victoria Police our goal is for our workforce to reflect the diverse community we serve. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.
Job Details
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Department: Victoria Police
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/20005107C
Closing Date: 21-Aug-2017
Salary Range: $79,955 - $90,716
Job Duration: N/A
Attachments: PDC1302.docx (Word, 430KB)
Job Specification

Contact: Livio Di Camilo
9247 3194 or

Position Details

  • VPSG4 range $79,955 - $90,716 p.a. + super + leave loading.
  • One (1) full time, ongoing position available.
  • Working within the Licensing and Regulation Division, Public Support Services Department located at the Victoria Police Centre, 637 Flinders Street, Docklands.*

About the role:

The Licensing and Authorities Section Manager role is integral to the Licensing and Regulation Division. Reporting to the Assessments and Determinations Unit Manager, the Section Manager is responsible for the effective management of the Firearms Licensing and the Private Security teams, ensuring that service delivery is consistently achieved through working collaboratively with their Team Leaders and peers. They will identify and implement process improvement opportunities to facilitate best practices and ensure the effective implementation of any change initiatives, whilst liaising and creating positive stakeholder engagement through provision of expert advice and making informed decisions in the best interests of public safety.

Some of your duties will include:

  • Supervise, coach, communicate and motivate team outcomes including the development, monitoring, acknowledgement and support of team standards, benchmarks and service outcomes.
  • Manage escalated staff and applicant queries guided by use of legislation, policy and standard operating procedures.
  • Troubleshoot and develop ongoing process improvements to Licensing systems, procedures, policy and initiatives to enhance the quality, security, integrity and effectiveness of licensing services information.
  • Initiate and manage projects, ensuring all milestones, outcomes, recommendations and/or operational service outputs are delivered providing specialist knowledge and advice to a range of stakeholders.
  • Manage a broad range of administrative and data analysis activities.
  • Actively promote and manage change, encouraging team input in the continual improvement of work/process problems.
  • Facilitate and lead consultative processes. Build positive, functional working relationships and understand internal/external customer needs including, role modelling high standards of customer service and organisational values in all customer dealings.
  • Deliver successful adult induction, education, awareness and development programs and/or training related service delivery outcomes.

As the successful applicant, you will have:

  • Demonstrated management experience with an emphasis on motivating, coaching and developing a multi-discipline service delivery team.
  • Excellent interpersonal and emotional intelligence skills including proven people management capabilities in effective conflict resolution and/or negotiation, consultation, persuasion and reviewing team dynamics.
  • Demonstrated experience and ability to understand, interpret and adopt legislative requirements including the ability to analyse, evaluate and investigate issues in order to make informed decisions and recommendations.
  • Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Division.
  • Demonstrated experience in implementing continuous improvement and change initiatives.
  • Have the ability to think strategically and work collaboratively, independently and effectively while adhering to strict deadlines.


Requirements and relevant information:

*Your usual place of work will be within the Licensing and Regulation Division, Public Support Services Department, however you may be required to work at any other division within the Public Support Services Department as required.

How to Apply:

Please click the “Apply Now” button at the bottom of this advertisement. Please view the full Position Description attached to this advertisement before applying. If you are experiencing accessibility issues, please open the Position Description through Acrobat Reader.

Applicants MUST address the full key selection criteria and include a resume within their application.

If you would like to discuss the role further, please contact Livio Di Camilo on (03) 9247 3194 or via email

If you have a disability / medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement / adjustment for the recruitment process, please contact  the VPS Recruitment Team via email


Please note: No applications will be accepted via email, applicants must click on “Apply Now” to submit an application.


Closing date for applications is midnight, Monday 21 August 2017


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