Customer Service Officer

Job Details
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Department: Victoria Police
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: VPSG2
Work Location: Melbourne - Eastern Metro
Reference: VG/20023811B
Closing Date: 27-Jun-2019
Salary Range: $51,717 - $66,414
Job Duration: N/A
Attachments: 1. Position description - C2692.docx (Word, 430KB)
Job Specification

2. Application Form - Customer Service Officer.docx (Word, 639KB)
Self Assessment

Contact: Geoff Bullock
(03) 9566 9566

Position Details

About the role:

Customer Service Officers (CSOs) are tasked with the responsibility of providing staff, recruits and visitors to the Victoria Police Academy, View mount Road, Glen Waverley with a safe and secure environment.  CSOs perform a number of security related tasks including initial incident response and coordination, alarm and CCTV monitoring, alarm responses, fire warden duties, identification and vehicle verification checks, internal building patrols and patrols of the Academy grounds. CSOs also perform a number of administrative tasks in support of the Academy Service Unit.

Some of your duties will include:

  • Various security related functions including mobile and foot patrols, monitoring CCTV, intruder alarms and fire panels
  • Assisting with any security / emergency incidents occurring within the Academy complex
  • Assisting in the management of the PDC vehicle fleet
  • Issuing equipment and maintaining accurate equipment records
  • Responding to telephone and counter enquiries from internal and external clients
  • Assisting with the organisation of events, appointments and meetings held at the Academy
  • Undertaking a range of administration functions including computerised activities and data processing
  • Liaising with sworn and unsworn Victoria Police members, private security providers and members of the wider community.

As the successful applicant, you will have:

  • Demonstrated ability to monitor security and fire alarm systems and operate a switchboard
  • Good oral and written communication and administrative skills
  • Proven office administration skills with experience in basic office software packages
  • Ability to work autonomously and in a team environment with minimal supervision

Requirements and relevant information:

  • The incumbent will be required to work Rostered Hours, Shift work, some Public Holidays and Weekends. Shift allowances will be paid in accordance with the relevant Victorian Public Service Agreement.
  • The incumbent will be required to complete the OHS requirements of the organisation, which may include local level training relating to equipment usage and Hazardous Chemicals.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • Possess a current Victorian Driver Licence and hold or qualify for an appropriate Victoria Police driving authority within three (3) months.
  • Position location is Victoria Police Academy, View mount Road, Glen Waverley, 3150.


Your application must include:
  • Resume
  • Completed application form - attached to the job advertisement

For further information on this role please contact: Geoff Bullock on (03) 9566 9566 or via email

Applications close midnight, Thursday 27 June 2019 - No applications will be accepted via email.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email or on (03) 9247 5113.

About Us:

Victoria Police is a large organisation employing police, public servants and protective services officers. Victoria Police provides support to the community 24 hours a day, 365 days of the year. 

At Victoria Police our goal is for our workforce to reflect the diverse community we serve. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage. 

Find out what it is like working as a Victorian Public Servant for Victoria Police:

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