The Public Enquiry Service Division provides a range of public facing services including national police checks, fingerprinting services, traffic accident reports and crime reports for insurance purposes. 

About the role:

We are looking for two experienced and people focused Senior Information Officers to join our team. This is an exciting opportunity to lead a high performing group responsible for delivering high quality outcomes that support informed decision making in line with legislative, policy and procedural requirements.

As the successful applicant, you will oversee day to day operations of a team that updates and releases crime related data and other sensitive information within a complex policy and legislative framework in a high-volume environment. You will play a key role in driving continuous improvement, supporting stakeholder relationships, championing change and fostering a positive team culture.

If you are a people leader who enjoys balancing operational delivery with team development and continuous improvement, we would love to hear from you.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. 

Your duties will include:

• Supervising the management of information using corporate databases and other IT applications.
• Leading and developing a team responsible for the use and dissemination of sensitive information
• Monitoring quality, compliance, and consistency across a range of activities
• Providing guidance to employees on complex, sensitive or escalated case
• Contributing to process improvements and departmental initiatives to enhance efficiency and customer experience.
• Building strong stakeholder relationships
• Promoting a culture of accountability, collaboration and continuous improvement,

About You:

The successful candidate will ideally have the following skills and experience:

• Demonstrated experience in leading a team in a compliance, regulatory or service delivery environment.
• Experience in interpreting and applying legislation and operational policy to service delivery processes.
• Strong understanding of quality assurance, risk, and performance.
• Ability to determine the source of a problem and find an effective solution in a timely manner.
• Ability to manage competing priorities and meet service standards
• Sound judgement and decision-making skills when dealing with sensitive information and other matters.
• Strong analytical and problem-solving capabilities
• Demonstrated commitment to continual improvement and achieving quality outcomes.

Further Information:

• Two (2) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement. Applications close midnight, Wednesday 16 September 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.

For further information, please contact: Steven Zerafa on (03) 8335 7486 or Steven.Zerafa@police.vic.gov.au.

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 6004.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people.  We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps