Accounts Receivable Officer - Debt Collector

Job Details
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Department: Albury Wodonga Health
Work Type: Ongoing - part time
Job Function: Accounting
Classification: As per award
Work Location: Albury/Wodonga
Reference: VG/20170809_04
Closing Date: 27-Aug-2017
Salary Range: As per award
Job Duration: N/A
Attachments: Accounts Receivable Officer Position Description_Debt Collector_August 2017.pdf (PDF, 347KB)

Contact: Patrea Turton, Manager Front Office & Revenue
0409 265 188

Position Details


Accounts Receivable Officer – Debt Collector

Permanent Part-time – 40 Hours per Fortnight  


Albury Wodonga Health requires a Permanent Part-Time Accounts Receivable Officer – Debt Collector to join our Revenue Services Team.  The successful candidate will be a dedicated resource to work within the Accounts Receivable (AR) Department to support the organisation's Debt Recovery Process, with particular emphasis on the collection, monitoring and reporting of outstanding invoices. 


The primary responsibilities of this role include, but are not limited to:

  • Monitor and follow up debtor accounts raised across the health service in accordance with the AWH Debtor Management Procedures in a regular, timely manner to maximise collections.
  • Prepare end of month debtors listings for debt collection
  • Field debtor queries and liaise with customers.
  • Assist with month end reporting
  • Contribute to the achievement of organisational financial KPI's with particular emphasis on those specifically related to the Accounts Receivable Department.
  • Provide excellent and professional customer service to internal and external customers.
  • Work closely with the Team Leader and other members of the Accounts Receivable Team, Admissions and Patient Liaison Officers to provide support and feedback around identified billing requirements to assist with timely payment.


AWH offers full orientation and training, salary sacrifice and the opportunity to be a part of a supportive and friendly team within a growing organisation.


Candidates meeting the following mandatory criteria are encouraged to apply:

  • Extensive previous experience in an accounts receivable role working with Debtors.
  • Extensive experience in a Debt Collection role with considerable knowledge of the principles and guidelines associated with the Debt Collection Cycle.
  • An understanding of basic accounting principles and demonstrated previous experience using a large integrated financial management system or demonstrated proven ability to adapt to new ICT applications.
  • Demonstrated negotiation and dispute resolution skills.
  • Demonstrated use of MS Office with high level skills in the use of excel.
  • Ability to work independently and as part of a team.
  • Previous experience in a Health Care setting with a knowledge of patient classifications and dealing with Private Health Insurance and other 3rd Party customers would be desirable, but not mandatory.


Salary and conditions of employment will be in accordance with the Victorian Public Health Sector (Health Professionals, Health and Allied Services, Managers & Administrative Officers) Multiple Enterprise Agreement 2016-2020.


Successful applicants will be required to complete appropriate Criminal Record Screening paperwork/processes in order for AWH to meet its obligations regarding screening for serious criminal offences (within and external to Australia).  Applicants unable to commit to this screening process should not submit an application for employment.

Successful applicants will be required to complete mandatory orientation modules using the AWH e-learning system prior to commencing employment.


AWH is not able to support applicants requiring sponsorship.



More information


Please refer to the Position Description (see attachments) for more details on this position and required Selection Criteria.


Should you have any questions regarding this position, please contact Patrea Turton, Manager Front Office and Revenue Services on 0409 265188.


Apply Now


AWH is an Equal Opportunity Employer; we encourage applications from Indigenous Australians, people with disabilities, young people and people from culturally diverse backgrounds.


Apply via this website, go to 'Apply Now' (at bottom of page) to complete the Application Form. Please ensure that each Selection Criteria is addressed. Also ensure you attach a copy of your resume (including names and contact details of two professional referees). Other documents you feel are relevant may also be attached; however this is limited to 5 documents of no greater than 2 Mega Bytes.


NB if you experience any difficulties with this website or completing the application process, please email Please note this address is for enquires only and applications cannot be submitted via this email.



Closing Date: Sunday 27/08/2017

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