ICT Service Delivery Technician

Job Details
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Department: Albury Wodonga Health
Work Type: Fixed term - full time
Job Function: Information Management
Classification: As per award
Work Location: Albury/Wodonga
Reference: VG/20170811_02
Closing Date: 27-Aug-2017
Salary Range: As per award
Job Duration: N/A
Attachments: ICT Service Delivery Technician_August 2017_PD.docx (Word, 29KB)


Position Details

Cross Campus Role 

ICT Service Delivery Technician – HS2

2 roles, Fixed Term Full Time Contract for 2 years


Albury Wodonga Health has created two new roles to join our ICT team as ICT Service Delivery Technicians.  The successful applicant will provide onsite and remote day to day level 1 ICT technical support for all staff within the AWH organisation and rotate campuses to develop knowledge of our various services. 

 Primary responsibilities of this role are to:

  • Triage service desk requests within agreed KPIs and service levels;
  • Resolve level 1 service requests and escalate to level 2 technicians where appropriate;
  • Review and monitor alerts from infrastructure and applications;
  • Participate in asset management activities;
  • Conduct scheduled maintenance; and
  • Participate in projects as required. 

 AWH offers full orientation and training, salary sacrifice and the opportunity to be a part of a supportive and friendly team within a growing organisation.

 Candidates meeting the following mandatory criteria are encouraged to apply:

  • Industry certification of MCP/MCSE, or a degree/certificate IV in Information Technology or related field.  Alternatively, demonstrated relevant experience in a level 1 technical support role for at least 2 years.
  • Proven ability to support enterprise network infrastructure, workstations, servers and applications.
  • Well-developed communications skills throughout all levels of an organisation.
  • Strong customer service focus.
  • Current driver's licence.


ICT experience within the health industry is desirable.

 Salary and conditions of employment will be in accordance with the Victorian Public Health Sector (Health and Allied Services, Managers and Administrative Workers) Single Interest Enterprise Agreement 2016-2020.

 Successful applicants will be required to complete appropriate Criminal Record Screening paperwork/processes in order for AWH to meet its obligations regarding screening for serious criminal offences (within and external to Australia).  Applicants unable to commit to this screening process should not submit an application for employment.

 Successful applicants will be required to complete mandatory orientation modules using the AWH e-learning system prior to commencing employment.

 This is a Category B position so evidence of vaccination is not required prior to commencement.


AWH is unable to support applicants requiring sponsorship


More information

 Please refer to the Position Description (see attachments) for more details on this position and required Selection Criteria.

 Should you have any questions regarding this position, please contact Jacinta Ducat, Director of Information Management on 02 6051 7666.

Apply Now


AWH is an Equal Opportunity Employer; we encourage applications from Indigenous Australians, people with disabilities, young people and people from culturally diverse backgrounds.


Apply via this website, go to 'Apply Now' (at bottom of page) to complete the Application Form. Please ensure that each Selection Criteria is addressed. Also ensure you attach a copy of your resume (including names and contact details of two professional referees). Other documents you feel are relevant may also be attached; however this is limited to 5 documents of no greater than 2 megabytes.

 NB if you experience any difficulties with this website or completing the application process, please email employment@awh.org.au. Please note this address is for enquires only and applications cannot be submitted via this email.


Applications not received via the Vic Government Careers system by the closing date will not be accepted.

 Closing Date: Sunday 3 September 2017

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