Job Details

Team Leader | Processing Services

Step into a leadership role and join a highly motivated team.
Opportunity to be a part of reform and cultural change.
Permanent opportunity - VPS5.1 - $98,396 to $108,724 plus super.

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Department: Victorian Building Authority
Work Type: Ongoing - full time
Job Function: Administration / Secretarial
Classification: VPSG5.1
Work Location: Melbourne - CBD
Reference: VG/2033
Closing Date: 01-Sep-2019
Salary Range: $98,396 - $108,724
Job Duration: N/A
File Attachment: pd - team leader, processing services - grade 5.1 - 2019.pdf
Contact: Kate Foster
Contact Details: 03 9618 9476

Position Details

The Victorian Building Authority (VBA) is seeking a dynamic Team Leader for the Processing Services team which sits within the new Customer Experience division.

This is a true leadership position and will be responsible for developing the team's capabilities to ensure high performance and customer service excellence. Management of resources to ensure team KPI's are met, controlling workflow, identification and implementation of strategies to resolve & address service gaps and leading the team through continuous improvement projects are all key accountabilities of this position.  

Our ideal candidate will have strong leadership skills, be an expert in change management and have a customer centric approach to their work.

The VBA is undergoing a time of significant change and are looking for passionate people with an eye for innovation to join our journey



  • Manage the day to day administration of regulatory functions in the Processing Services team within the Customer Experience Unit within set objectives, timelines and budgetary constraints.
  • Develop the capability of the team through ongoing coaching and mentoring, and participation in appropriate training


Key Selection Criteria

To be successful in this position, you will need to demonstrate:

  • leadership - manages staff of the area effectively, delegating authority appropriately and guiding work to ensure business plan and organisational priorities are achieved; and
  • demonstrated experience and sound understanding of operations processing frameworks, customer experience and the ability to interpret and apply decision-making matrixes.

Salary Details

A base salary in the Grade 5.1 range of $98,396 to $108,724 per annum plus 9.5% super.


Why work for the VBA?

The VBA is the principal regulator for building and plumbing in Victoria. Our work helps ensure that all Victorians live and work in a quality-built environment. We contribute to public health, safety and amenity by overseeing compliance with regulations, legal requirements and professional standards.

We protect communities, empower consumers and encourage continuous improvement across the building and construction industry. As change occurs, we evolve with it, constantly improving our culture and capability.

Application Process

To view the full position description and start your application, click ‘Apply Now'.

The VBA's job application process requires you to upload:

  • your current resume; and
  • a cover letter briefly outlining your experience against the key selection criteria (those listed in the advert).


Please note:

  • You are required to complete the questionnaire provided after you click ‘Next' at the bottom of the application page.
  • Only electronic applications submitted via will be accepted.
  • Prior to offer, please note you will have to provide evidence of your right to work in Australia (e.g. citizenship or residency documents, or a valid Australian working visa) and proof of any qualifications relevant to the role.
  • Unsuccessful candidates found suitable during the recruitment process may be approached for similar vacancies within the next 12 months.


Applications close at 11:59 pm on Sunday 1st September. 

For more information about careers at the VBA, please visit

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