Technical Specialist ITSM Admin

Cenitex is seeking a Technical Specialist ITSM (ServiceNow) Development, this a one year fixed term role that will perform complex third level operational/or project activities within service management and project frameworks
Job Details
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Department: CenITex
Work Type: Fixed term - full time
Job Function: IT and Telecommunications
Classification: VPSG6.1
Work Location: Mallee - North West
Reference: VG/220731
Closing Date: 01-Feb-2022
Salary Range: $125,893 - $147,184
Job Duration: 12 Months
Attachments: Technical_Specialist_CE.pdf (PDF, 131KB)
Job Specification

Contact: Talent And Resourcing
Cenitex.recruitment@Cenitex.vic.gov.au

Position Details

About Cenitex 

We are a team of more than 500 people spread across various ICT and business areas. People are the key to the success of our organisation, uniting the best technology and the brightest talent to enable Cenitex to provide efficient, reliable ICT services and solutions. 

Why work for Cenitex 

Join Cenitex to help us provide technology solutions to the Victorian Public Sector so they can meet the needs of all Victorians. You can help shape the future of Cenitex with the opportunity to work with our customers across the public sector including all eight major Victorian Government departments, to best serve our Victorian community. 

Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and workplace culture in delivering outstanding technology services and solutions for our customers. 

Cenitex encourages and supports professional development and offers flexible working environment with a focus on employees' work-life balance. 

Job Summary 

The role of the Technical Specialist ITSM (ServiceNow) Development is critical in supporting the team and acts as a 2IC to the Team Leader, it has become available for a one year fixed-term due to the incumbent going on leave for a year. 

Service Now has been with Cenitex for over a year now and this role will see to any improvements required within the tool as well as assist with new integrations and onboarding of new customers. This role will cover one or more infrastructure and Cloud technologies and will require frequent collaboration with stakeholders of all levels. It will perform complex third level operational or project activities within service management and Agile/Waterfall project frameworks to maintain a high level of customer satisfaction to ensure service levels are met or exceeded.

In the role you will have the oppurtuniy to:

  • Drive internal enhancements for the Service Now platform 
  • Analyse and prepare technical reports, business proposals and technical dashboards
  • Advise senior stakeholders on technical standards, solutions and initiatives
  • Perform operational and project activities within Cenitex ITIL based service management guidelines and security policies and standards

To be successful in the role you will have:

  • Expert knowledge and experience in the ServiceNow suite of products.
  • ITSM Module Process development for Incident, Change, Problem and Knowledge management and Agile development methodology
  • Experience with the integration of ServiceNow with other ITSM tools via WebAPI/Integration Hub,
  • A strong customer focus, can-do attitude and be a proven team-player 
  • Any ServiceNow Certifications (CSA,CIS) highly desirable

For more information about the role and the numerous employee benefits, check out the Position Description and EVP document by clicking the “Apply Now” button.  

This is an excellent time to join a supportive team that supports ongoing growth and development.

To apply 

Complete the online application form and submit your cover letter and resume. 

Note: Applicants are not required to provide a separate document addressing the Key Selection Criteria. 

Successful interviewing applicants: 

  • May need to complete a video interview as part of the selection process 
  • Must provide their right to work in Australia 
  • Are subject to a National Police check at final stages of the process. 

You can contact our Talent and Resourcing team at cenitex.recruitment@cenitex.vic.gov.au for further information. Please note that applications will not be accepted via this email. 


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