Manager, Client Liaison

• Newly created role for the upcoming 2020 local government elections
• Fixed-term until June 2021
• Melbourne CBD location

Are you excited by the opportunity to play a key role in delivering the 2020 local government elections?

Do you enjoy working in fast-paced environments?

About us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to be active participants in their democracy.

The VEC conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a complex operating environment.
Job Details
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Department: Victorian Electoral Commission
Work Type: Fixed term - full time
Job Function: Projects
Classification: VPSG5.1
Work Location: Melbourne - CBD
Reference: VG/235
Closing Date: 27-Jan-2020
Salary Range: $98,396 - $108,724
Job Duration: N/A
Attachments: Disclosure of Political Activities Factsheet.PDF (PDF, 213KB)

235 Manager, Client Liaison Position Description - VPS Grade 5.1 - Created January 2020.docx (Word, 92KB)

Read Before Applying - Important Information 2020.docx (Word, 260KB)

Contact: Katrina Collins, Program Manager

Position Details

What's involved?

This October, the VEC will conduct 78 local council elections - the 2020 local government elections.

The VEC is recruiting for a Client Liaison Manager who will lead a small team of Client Liaison Officers and oversee the VEC's relationship with local government clients for the 2020 local government elections.

Reporting directly to the Program Manager – local government and fee-for-service, this position will take a lead role in overseeing the engagement, delivery and closure of election services to local government for the 2020 elections. This includes the preparation of estimates, quotes, invoices, and election service agreements for Victoria's local councils, as well as maintaining the VEC's critical partnership with these councils.

This position will also be involved in issues management and escalation, and will contribute to the implementation of processes and procedures that ensure the integrity of the VEC's local government and fee-for-service programs.

The successful applicant will have well-developed leadership and management skills, and outstanding stakeholder engagement and communication skills with both internal and external clients. The successful applicant will have previous experience in managing simultaneous projects involving inflexible deadlines. You will have experience in developing policies and applying legislative requirements to deliver compliant outcomes. You have an eye for process improvement and attention to detail.

You have sound working knowledge of costing and budget mangement processes.

Why work at the VEC?

We provide a values-driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that provides professional development and wellbeing programs. A commitment to diversity and inclusion is evident not only at the ballot box but within our workplace, a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please email

How to apply

All applicants must submit:

  • a current CV and
  • a separate document with responses to Key Selection Criteria 4.1 to 4.5 as listed in the Position Description.

Applications should be lodged online via the Apply Now button. The VEC can only accept applications lodged via the VPS Jobs and Skills Exchange or the Victorian Government Careers website.

Applications close at 11:59pm on Monday 27 January 2020.

The VEC is an equal opportunity employer*.  We encourage Aboriginal and Torres Strait Islander people to apply.  As a ‘Child Safe' organisation the VEC is also committed to the health, wellbeing and safety of children and young people. This commitment is taken seriously, and all employees are expected to be aware of and comply with this commitment. Successful applicants will be required to satisfy character clearance requirements, including but not limited to national police check and working with children check.

* In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants for disclosure of specific political activities that could compromise the perceived independence of the organisation. Please read the Disclosure of Political Activities Fact Sheet before applying.

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