Customer Service Officer

Part time Customer Service opportunity in Tidal River location, 28 hours per week - great work life balance!
Job Details
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Department: Parks Victoria
Work Type: Ongoing - part time
Job Function: Customer Service / Call Centre
Classification: PVO2
Work Location: Gippsland - South Gippsland
Reference: VG/23980
Closing Date: 22-Oct-2017
Salary Range: $48,308 - $64,637
Job Duration: N/A
Attachments: 23980 - Customer Service Officer- Tidal River.pdf (PDF, 364KB)
Job Specification

Contact: Remy Davis
(03) 8427 2622

Position Details

  • Great Customer Service opportunity to expand on your current skills/experience
  • Opportunity in South Gippsland district
  • Permanent, part time role – 28 hours per week

About the branch

The Regional Services Division is responsible for the service delivery of initiatives, programs and services. On-ground works and services will conserve environments, protect culture and heritage, manage visitor facilities and improve opportunities and support fire and emergency management. The Regional resources will support environmental, social and economic outcomes for rural, regional and urban communities. Service delivery is managed and delivered within the demands of the Divisional Action Plan and the requirements of the Division's statewide fire and emergency role and in partnership with community and government agencies.

About the role

The Customer Service Officer is the first point of contact for a customer, including members of the public and Victorian community. Customer Services Officers will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. The position will evaluate and identify opportunities to drive process improvements that positively impact on the customer experience. Customer Services Officers may work in a retail environment and will be responsible for reliably managing monitory transactions. Customer Services Officers are required to have a knowledge and understanding of Parks in the area they are located and will be receptive to the customer's needs. The position will represent Parks Victoria professionally at all times.

To be successful for this role you need:

  • Applicants should have successful work experience in a similar role, preferably within the hospitality or nature tourism industry.
  • Demonstrated experience in customer service, communication and interpersonal skills.
  • Demonstrated experience in self-management.
  • Demonstrated experience and knowledge of computer software including Microsoft Word, Excel and Outlook.
  • Demonstrated experience of working in team environment

Your application must include;

  • A current Resume
  • A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description.

Application Closing date: 22 October 2017

Parks Victoria requires all prospective employees to undergo a National Police Record Check prior to an employment offer being made.

All applications will be treated confidentially.

Parks Victoria is an Equal Opportunity Employer, with a commitment to merit, equity and diversity in the workplace.


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