IT Service Delivery Officer

Coliban Water has an exciting opportunity for an experienced IT Service Desk and/or Customer Service professional to join our Information and Systems team.
Job Details
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Department: Coliban Water
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: See Advertisement
Work Location: North West - Bendigo
Reference: VG/2760118
Closing Date: 11-Jan-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: PD_IT Service Delivery Officer_06 12 2018_Advert.pdf (PDF, 712KB)
Job Specification

Contact: Eric Walkden, IT System Administrator
(03) 4408 5428

Position Details

About us

Coliban Region Water Corporation is based in Bendigo and is one of the largest Victorian regional urban water corporations. Our service area covers 16,550 square kilometres including 49 towns and is at the southern gateway to the Murray-Darling basin – Australia's food bowl. We manage, maintain and operate over 50 reservoirs and water storage basins and provide water and waste services to both urban and rural customers.

Coliban Water is committed to employment equality and diversity, and values the benefits of a diverse and inclusive workforce. In line with this, we encourage applications from suitably-qualified candidates from all backgrounds. We are also able to offer a range of flexible working arrangements. 

About the role

The IT Service Delivery Officer is responsible for providing technical support and advice to Coliban Water staff and contractors using the Coliban Water IT systems, ensuring the timely response and resolution/escalation of Service Desk requests to minimise disruptions to the business and developing IT Service solutions to improve business efficiencies.

Key responsibilities of this role include:

  • Resolving Service Desk requests
  • Maintaining Desktop Systems, including laptop fleet and Photocopier fleet, application packaging and deployment
  • Development of laptop SOE including configuration and specifications
  • Assisting with IT System administration
  • Assisting with Information & Systems projects as required

What we are looking for

The successful candidate will have:

  • Demonstrated relevant experience in an IT Service Desk
  • A tertiary qualification in information technology, computer science or similar is desirable
  • Technical, analytical and organisational skills to interpret system faults and arrange rectification
  • Excellent interpersonal and communication skills with the ability to effectively consult with key stakeholders including internal staff, customers and external organisations.

The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2017 Band 3, $64K – $70K (base) and a salary will be offered to the successful candidate commensurate with their skills and experience.

To discuss this position in more detail please contact Eric Walkden, IT System Administrator on (03) 4408 5428.

To apply, please submit your resume, covering letter and outline your suitability for the position in the Key Selection Criteria (found in the position description) by COB on Friday 11 January 2019.


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