Customer Service Officer

Be a part of a team with a fun and energetic work culture and contribute to the future of Victoria's Parks
Job Details
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Department: Parks Victoria
Work Type: Casual/Temporary
Job Function: Customer Service / Call Centre
Classification: PVO2
Work Location: Gippsland - East Gippsland
Reference: VG/28740
Closing Date: 23-Dec-2018
Salary Range: $52,427 - $70,148
Job Duration: N/A
Attachments: Position Description.docx (Word, 117KB)
Job Specification

Position Description.pdf (PDF, 365KB)
Job Specification

Contact: Leanne Hodge
(03) 8427 2479

Position Details

About the branch

The Regional Victoria Division is responsible for the service delivery of initiatives, programs and services. Each region consists of a diverse range of parks and reserves.  Staff working within the Region are responsible for providing efficient and effective implementation of a broad range of often complex park management functions including natural, cultural and built asset management, visitor management and services, stakeholder management, park planning and emergency response.

‘Parks Victoria is relocating functions from our environment, research and other service divisions to Latrobe Valley by 2020. This position is currently based at 535 Bourke Street office in Melbourne and will be moving to the government services hub planned in Latrobe Valley by 2020.'

About the role and your responsibilities:  

As an Information Officer you will be the first point of contact for a customer at Buchan Caves Reserve, including fee-paying overnight visitors, day visitors and the Victorian community. You will work as a key member of the Buchan commercial accommodation and camping operations team in delivering high level customer, commercial and tourism focused services on-ground.  Your tasks will include professionally handling bookings, selling cave tickets, cave tours, information requests and ensuring that enquiries and issues are resolved promptly and effectively. You will have opportunities to evaluate and identify process improvements that positively impact on the customer experience.

To be successful for this role you will need:

  • Demonstrate a high degree of customer service, communication and interpersonal skills
  • An ability to self manage and ensure accomplishment of daily objectives
  • An ability to identify and develop improvement strategies



Your application must include:

  • Your current Resume
  • A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description.

Join our innovative organisation and enjoy what you do, apply today!

Application Closing date: Sunday 23 December 2018 

Parks Victoria requires all prospective employees to undergo a National Police Record Check prior to commencing employment.

At Parks Victoria, we recognise that diversity and inclusion are central to being a modern, high-performing sustainable organisation that can deliver our strategic vision to be a “world class parks service ensuring healthy parks for healthy people.” 

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