Senior Investigation Officer, Investigations VPS 5

The Ombudsman provides a free, independent, accessible and impartial service to Victorians. Her role is to ensure that state and local government services are delivered in a fair and reasonable manner that is compatible with the rights protected by the Charter of Human Rights and Responsibilities Act 2006. The Ombudsman also investigates allegations of improper conduct referred by the Independent Broad-based Anti-corruption Commission (IBAC). Victorian Ombudsman is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process. We encourage job applications from people of all genders, ages, religions, disability, LGBTI and cultures including Aboriginal and Torres Strait Islander people.
Job Details
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Department: Victorian Ombudsman
Work Type: Ongoing - full time
Job Function: Other
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/401588
Closing Date: 21-Aug-2018
Salary Range: $95,275 - $115,276
Job Duration: N/A
Attachments: Senior Investigation Officer PD - 2018.DOCX (Word, 49KB)
Job Specification

Recruitment Application Form - Senior Investigation Officer - August 2018.DOCX (Word, 46KB)
Self Assessment

Contact: HR Advisor
03 9613 6181

Position Details

Want to make a difference to the Victorian Public Sector?

  • $95,275– $115,276 per annum plus super
  • Ongoing role, full time 
  • Melbourne CBD Location
  • Flexible and dynamic work environment

The Victorian Ombudsman is seeking applicants for an exciting and challenging role in a dynamic public sector office whose purpose is to ensure fairness for Victorians in their dealings with the public sector and improve public administration.

The role is within the Investigations team. This team assesses and investigates protected disclosure complaints referred from IBAC, undertakes own motion investigations into systemic issues and investigates matters which have arisen from complaints.

As a senior investigation officer, you will be responsible for the assessment, planning and investigation of these matters. This may include:

  • interviewing witnesses (both voluntarily and using coercive powers)
  • managing complainants and disclosers
  • obtaining and analysing evidence
  • preparing formal investigation reports 
  • interpreting and applying legislation, policies and guidelines, and applying sound judgement and quality decision making

You will also be required to provide on the job training and skills based coaching and mentoring to less experienced staff in managing complaints and conducting enquiries and investigations.


You will possess substantial experience in managing enquiries and/or investigations and will be able to lead an investigation, deal with complex issues and have strong interpersonal skills. You will be passionate about coaching and mentoring and engendering confidence in less experienced staff.

You are able to work autonomously to clear objectives and act fairly by objectively considering all relevant facts and criteria to make decisions and recommendations. You will understand VO's purpose, direction and ways of working and are able to apply this in your day to day work.

You will have a positive and flexible approach; have excellent attention to detail and exceptional communication and written skills.

Applications should be submitted online via the ‘Apply Now' button, please note no applications will be accepted via email. To be considered for this role, you must include:

  1. Full Resume
  2. Completed Application Form 

You are only required to address the Key Selection Criteria listed in the Application Form. Individual responses to “key selection criteria” listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format.

Applications close midnight Tuesday 21 August 2018.

If you require a copy of this advertisement or any attached documentation in an accessible format or would like to discuss an access requirement or adjustment to the recruitment process, then please contact the People and Development team on (03) 9613 6181 or email

Victorian Ombudsman is committed to supporting our employees balance their work and life commitments. All requests for flexible working arrangements will be considered in line with operational requirements. The types of flexibility may differ from role to role.

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