Team Leader Visitor Experience Access & Tourism

This role is responsible for direction and oversight of the Tourism, Volunteers and Visitor Experience teams, to ensure world-class customer service standards for new and existing audiences at the Royal Botanic Gardens Victoria, Cranbourne Gardens.
Job Details
Careers Logo
Department: Royal Botanic Gardens
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: RBGV 4.1
Work Location: Melbourne - Southern Metro
Reference: VG/421896I
Closing Date: 02-Jul-2018
Salary Range: $77,551 - $87,992
Job Duration: N/A
Attachments: Team Leader Visitor Experience, Access and Tourism (CG).pdf (PDF, 232KB)


Contact: Rufino Ramos
Rufino.Ramos@rbg.vic.gov.au

Position Details

  • Cranbourne Gardens location
  • Working Tuesday to Saturday
  • Full-time Position
  • Extensive Experience in Visitor Experience Environment and Tourism
  • Industry

Royal Botanic Gardens Victoria is comprised of two significant sites: Melbourne Gardens, a world-renowned heritage landscape with plant collections from around the world, much loved by Melburnians, and Cranbourne Gardens, a contemporary landscape and conservation area dedicated to Australian flora and fauna, including the internationally award-winning Australian Garden.  Together, the two sites provide extraordinary opportunities for community engagement and cultural expression, recreation, learning and participation, as well as Australian and Victorian tourism.

This role is responsible for direction and oversight of the Tourism, Volunteers and Visitor Experience teams, to ensure world-class customer service standards for new and existing audiences at the Royal Botanic Gardens Victoria, Cranbourne Gardens. The role is pivotal in supporting the delivery and mapping of high quality end-to-end visitor, customer and volunteer journeys, ensuring every step of the RBGV onsite experience is seamless in quality, safety and execution.

Please refer to the position description for more detail.

For more information and to apply for this role, please visit the Royal Botanic Gardens Victoria's website at http://www.rbg.vic.gov.au/about-us/job-opportunities or http://jobs.careers.vic.gov.au by COB 2 July 2018.

Enquiries can be directed by email to Rufino Ramos, Manager Visitor Experience Access and Tourism at Rufino.Ramos@rbg.vic.gov.au

Applications should address the list of role requirements under the heading of Success Profile as stated in the position description found under the ‘Attachments' heading on the Victorian Government website.

Applications will only be accepted via the Victorian Government website.


From here...