Visitor Experience Officer

The Visitor Experience Officer is responsible for providing proactive, responsive and high-quality customer service standards for new and existing visitors to Royal Botanic Gardens Victoria. This role ensures visitors receive clear, welcoming information on arrival, and leave having had a positive and safe visitor experience. The role also provides a level of protection for site assets through the enforcement of key RBGV regulations.
Job Details
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Department: Royal Botanic Gardens
Work Type: Ongoing - part time
Job Function: Customer Service / Call Centre
Classification: RBGV 2.2
Work Location: Melbourne - Southern Metro
Reference: VG/421906
Closing Date: 30-Sep-2018
Salary Range: $57,155 - $63,142
Job Duration: N/A
Attachments: Visitor Experience Officer.pdf (PDF, 228KB)

Contact: Nicole Scheetz

Position Details

Royal Botanic Gardens Victoria (RBGV)

• Exceptional Customer Service Skills

• 1 x Ongoing Part Time position (0.6)

• Cranbourne Gardens location

The Royal Botanic Gardens Victoria is comprised of two significant sites: Melbourne Gardens, a world-renowned heritage landscape with plant collections from around the world, much loved by Melburnians, and Cranbourne Gardens, a contemporary landscape and conservation area dedicated to Australian flora and fauna, including the internationally award-winning Australian Garden.  Together, the two sites provide extraordinary opportunities for community engagement and cultural expression, recreation, learning and participation, as well as Australian and Victorian tourism.

This role is responsible for providing responsive and high-quality customer service for new and existing visitors to the Royal Botanic Gardens Victoria. The role ensures visitors receive clear, welcoming information on arrival and leave having had a memorable visitor experience.

The ideal candidate will have previous experience in the delivery of high-quality, responsive customer service in a busy environment. Along with experience in a sales-based environment, the successful applicant will have experience in administrative duties, bookings management, cash handling, invoice generation and ticket sales.  We are seeking a candidate who is available on both weekdays and weekends.

Please refer to the position description for more detail.

For more information and to apply for this role, please visit the Royal Botanic Gardens Victoria's website at or by COB 30 September 2018.

Enquiries can be directed by email to Nicole Scheetz, Acting Team Leader Visitor Experience at 

Applications should address the list of role requirements under the heading of Success Profile as stated in the position description found under the ‘Attachments' heading on the Victorian Government website.

Applications will only be accepted via the Victorian Government website.

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