Supervisor Visitor Experience (Summer Extended Hours)

Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne. The organisation fosters an understanding and appreciation for plants and the natural world through arts and culture and education programs, world-leading scientific research, plant conservation programs, and promotes health and wellbeing in nature. For further information please visit
Job Details
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Department: Royal Botanic Gardens
Work Type: Fixed term - part time
Job Function: Customer Service / Call Centre
Classification: RBGV 3.2
Work Location: Melbourne - Eastern Metro
Reference: VG/422033_A
Closing Date: 27-Sep-2023
Salary Range: $83,589 - $89,933
Job Duration: N/A
Attachments: Supervisor Visitor Experience Extended Hours Sept 2023.docx (Word, 271KB)

Supervisor Visitor Experience Extended Hours Sept 2023.pdf (PDF, 246KB)

Contact: Anja Tossenberger

Position Details

  • Opportunity to work in iconic Victorian organisation, convenient South Yarra location
  • Part Time (0.65FTE), Fixed term (3 October 2023 – 30 March 2024) 
  • Base hourly rate of $42.30

What You'll Do

The Supervisor Visitor Experience (Summer Extended Hours) is responsible for providing exceptional customer service to new and existing visitors to Melbourne Gardens through leadership of the Visitor Experience team, during late afternoons and evenings across the Daylight Savings period. The role ensures the safety and security of Melbourne Gardens and develops the Visitor Experience team to achieve highly effective and efficient visitor engagement through roaming activities and incident response in line with RBGV emergency response protocols.

Acting as Chief Warden for the site, this role will be responsible for coordinating responses to incidents and liaising with emergency services as required.

The incumbent will be required to work Tuesday to Saturday 3pm to 8pm including public holidays.

What You'll Bring

The successful candidate will have demonstrated experience managing a customer service team in a significant cultural, scientific, tourism or heritage organisation. You can respond calmly and professionally to high-pressure or emergency situations in a public environment, and you are able to utilise sound decision-making skills to ensure a safe and positive outcome. You take pride in your work, delivering top-quality customer service to key stakeholders using your sound communication and interpersonal skills. The successful candidate should have a strong history in leading, organising and motivating teams to achieve success and hit branch targets. You are now looking to join a renowned Victorian organisation in an integral role, supporting the business in some of the busiest periods.

All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.

Working with Us

At RBGV you'll be part of a nationally-recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.

How to Apply

To apply for this role, please visit the Victorian Government Careers website at must submit a recent resume along with a document responding to each of the Key Selection Criteria as stated in the position description prior to the deadline.

Applications will only be accepted via the Victorian Government website.

Enquiries can be directed by email to

RBGV is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Our organisation is a proudly child safe organisation and committed to protecting children and young people from harm. All applicants will be required to complete the necessary pre-employment checks prior to appointment.

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