Manager, Victorian Ambulance Counselling Unit (VACU)

To access further information, attachments and to submit your application, please click the ‘Apply Now’ button below. This will direct you to the Ambulance Victoria Careers Centre.
Job Details
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Department: Ambulance Victoria
Work Type: Ongoing - full time
Job Function: Emergency Management
Classification: See Advertisement
Work Location: Melbourne - Eastern Metro
Reference: VG/4355
Closing Date: 21-Jan-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Manager VACU Position Description.pdf (PDF, 85KB)

How to apply for a position with AV.pdf (PDF, 169KB)

Contact: Melanie Hollingworth

Position Details

Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high quality ambulance services.  An exciting opportunity now exists in AV's People and Culture Division, for a Manager, Victorian Ambulance Counselling Unit (VACU) to provide oversight and direction and ensure the delivery of integrated contracted services for the Wellbeing and Support Services function at Ambulance Victoria.  This is a full-time, permanent position based at AV's Doncaster headquarters.

About the role

Reporting to the Director Wellbeing and Support Services, this role will lead and manage the development, maintenance and provision of appropriate and responsive contracted services for mental health and wellbeing to AV employees and their families.  The role is pivotal to leading stakeholder engagement with contractors and managing day to day administrative requirements for streamlined service delivery. The role will work in close collaboration with the Manager, Peer Support and Pastoral Care, Principal Psychologist and the Director, Wellbeing and Support Services.

The main duties of the role include (but are not limited to):

  • leading the management and monitoring of multiple contracts, ensuring consistent, up-to-date SLA's and contract management policies and procedures are in place;
  • managing the recruitment and selection of all contractors and undertaking regular reporting to monitor program effectiveness and performance;
  • monitoring and analysing cases and trends and recommending and devising proactive solutions and preventative strategies;
  • developing, implementing and monitoring legislative and clinically compliant policies, systems and processes as required;
  • consulting, liaising and developing relationships with allied health professionals, state government agencies and other external providers to maximise delivery of services to AV employees and their families; and
  • representing AV in a range of forums and committees as required.

About you

A passionate and enthusiastic advocate for employee wellbeing and community healthcare, you will possess demonstrated experience in contract and stakeholder management.  Building and maintaining strong, collaborative relationships with internal and external key stakeholders is one of your key strengths, as is your ability to influence and manage a diverse range of employees and/or contractors at a state-wide level.

You will have exceptional written and verbal communication skills and possess significant experience in managing contracted services and programs, in challenging, dynamic environments.  You will ideally have a tertiary qualification in a related field, however this is not a prerequisite. Proficiency in the Microsoft Office suite and relevant software applications is required.

Finally, candidates must be required to be available outside of ordinary working hours in order to frequently provide advice, support or intervene and manage emergency or time critical incidents or issues.  They must also possess a current Victorian Driver's License and be prepared to travel throughout metropolitan Melbourne and regional Victoria as required.

The salary range for this position is $126,692 – $144,791 +9.5% super.

What's in it for you

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance, as well as offering salary packaging options, generous personal leave entitlements and accrued days off for full time staff.  We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our peoples' skills and abilities.

How to apply

Applicants are requested to address the selection criteria detailed in the position description and to read the document attached ‘Applying for a position with Ambulance Victoria'.  For any queries, please email the Recruitment and Selection Team on or, alternatively, please phone 03 9840 3653.

We request that your application for the Manager, Victorian Ambulance Counselling Unit (VACU) position is forwarded by Monday 21 January 2019 by clicking on ‘Apply Online'.

Your application will form an integral part of the selection process and should be of a high quality including:

  • Cover letter
  • Resume
  • Document addressing the Selection Criteria detailed on the last page of the position description

Ambulance Victoria is an Equal Opportunity Employer.

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