• $133,944.00 per annum + superannuation
• Full Time, Fixed Term (Until 28th February 2026)
• Geelong based (hybrid working model – 3 days per week in office)

About the role

The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.

As a Recovery and RTW Specialist, you will use your specialist skills and expertise in the field of personal injury management to provide guidance, support and development to the Claims & Recovery Support division to promote appropriate recovery and return to work outcomes relating to the injured workers supported by our division.

Key Responsibilities

• Proactively coach, mentor and share expertise, in particular with Recovery and Support Advisors, Coordinators and Officers, to build and develop recovery and return to work knowledge within the CaRS Division
• Collaborating with Recovery & Support Advisor, Coordinators and Officers and treating health professionals to ensure an injured worker is provided with evidence-based, best practice treatment and rehabilitation advice as it relates to their workplace injury or illness
• Work closely with internal and external stakeholders, providing subject matter expertise to identify opportunities to develop and embed strategies that support a focus on injured worker experience and improving outcomes for injured workers
• Provide leadership and recovery and return to work subject matter expertise in the review of treatment and support requests arising from Worker's Compensation claims
• Use your expertise to identify opportunities to develop, modify and review recovery and return to work claims processes, procedures, standards and guidelines

About you

You are a team player with demonstrated experience in either personal injury, disability or health industry, paired with experience in claims and facilitating improved outcomes for clients. You have a strong understanding of how to build rapport and develop recovery plan's with injured workers and their support networks, and highly developed skills in coaching, influencing and relationship building.

You will play a critical role in providing advice and building the capability of our Recovery and Support Advisors and Coordinators.

Additionally, you will possess the following skills and experience:

• Experience supporting people who have complex needs
• Knowledge and understanding of injury management and rehabilitation in a compensable setting
• High level of professional resilience
• A growth mindset, open to coaching and developmental feedback
• Capability to develop and support continuous improvement initiatives
• Effective and influential communication skills

Qualifications

A degree or tertiary qualification in an Allied Health field e.g. (Occupational Therapy / Nursing / Physiotherapy / Rehabilitation Counselling) is desirable