Licensing Officer
| |
| Department: | WorkSafe Victoria |
| Work Type: | Fixed term - full time |
| Job Function: | Customer Service / Call Centre |
| Classification: | See Advertisement |
| Work Location: | Geelong |
| Reference: | VG/4471 |
| Closing Date: | 09-Jul-2025 |
| Salary Range: | See Advertisement |
| Job Duration: | N/A |
| Attachments: | PD Licensing Officer.pdf (PDF, 199KB) |
| Contact: | Rebecca McPherson rebecca_mcpherson@worksafe.vic.gov.au |
Position Details
- $73,742.00 per annum + 11.5% superannuation
- Full-Time, fixed term position until 30/12/2025
- Wadawurrung / Geelong based role (hybrid – 3 days in office)
About the opportunity
The Licensing team is responsible for the issue and renewal of Licences under the Occupational Health and Safety Act and Dangerous Goods Act.
The Licensing Officer provides operational support and service through the administration of a range of licensing procedures for a limited number of permission types.
The Licensing Officer needs to appropriately apply legislation when assessing applications to ensure that they are compliant. They also need to ensure the accuracy of any decisions or information that they provide.
Key accountabilities
Assess and process high volume and administrative type licensing and registration applications such as, but not limited to, High Risk Work (HRW)
Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications
Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds
Ensure all completed work complies with approved procedures
Develop and maintain knowledge, techniques and skills to deliver a high quality service
Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution
Skills and experience
Well-developed time management, organisational skills and excellent attention to detail
Strong customer service focus and ability to liaise on a professional level with a diverse client/stakeholder groups
Demonstrated ability to manage regular workload with minimal supervision
Demonstrated ability to work as part of a team
Demonstrated ability and willingness to absorb knowledge and learn new skills
Good verbal and written communication skills
Working knowledge of Excel and Word
What's next?
Applications close 11:00pm on Wednesday 9th July 2025. Click the link to apply and join us in making a difference to Victorian lives.
