THE ROLE

As a Team Leader you will be responsible to provide leadership and direction to the team of Housing Customer Service Officers (HCSOs) whilst allocating and managing workloads. Auditing and monitoring of key performance indicators (KPIs), providing one on one feedback with team members and promoting staff development will form vital aspects of the role. High analytical capabilities are required, along with the ability to make prompt precise decisions and provide cover in other areas of the business as per business needs. Support will be provided by the Operations Manager in developing and motivating staff, whilst meeting the accuracy, quality and service standards set.

The role is required to work a rotating shift between the hours of 7.00 am – 7.00 pm weekdays.

ACCOUNTABILITIES INCLUDE

• Manage the allocation of resources within and the outputs required of the work area.
• Effectively supervise and provide leadership to a team of employees by:

(a)    modelling behaviours integral to good people management and departmental values

(b)    supporting individuals to achieve their potential while maximising their contribution to achieve their goals and outcomes. Complete and document regular 1:1 meetings with team members to provide ongoing feedback

(c)    where relevant, support specific improvement objectives in annual improvement plans relating to the area of responsibility

(d)    building and maintaining positive relationships with peers and stakeholders across the organisation.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.