The Customer Contact Centre is the first point of contact for many Victorians seeking Information from the Department of Energy, Environment and Climate Action (DEECA).

This position requires an experienced team leader who has worked successfully in a contact centre. The role will focus on developing a high-performance team through setting clear objectives, measuring, and managing performance and motivating, inspiring, training, and coaching staff to achieve their best.

The Digital & Customer Team Leader will report to the Business Operations Manager of the Centre and will work closely with their colleagues to identify and implement innovative approaches to service delivery. 

As part of this busy and vibrant team you will be required to be available for work primarily from Monday to Friday with normal hours being 38 hours per week on a rotating roster. During emergency activations, you will need to be available for additional shifts/hours as the Customer Contact Centre is often required to operate for extended periods both overnight and on weekends.

Specialist/Technical Expertise/Qualifications

Desirable:

• Experience in a contact centre environment
• Demonstrated ability working with Microsoft Dynamics, SharePoint and Customer Relationship Management Systems.

This is a fixed term position available for a period of 6 months. The work location for this position is Ballarat, with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please refer to the attached position description.

Applications close at midnight on Tuesday, 24 June 2025.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check. 

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. 

A Diverse, Inclusive and Flexible Workplace

DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave.