Team Support Officer

• Are you the type of person who can work independently and as a team member?

• Do you have excellent verbal and written communications skills?

• Location: Ballarat

We are looking for a person who has proven ability to perform under pressure, and ensures that information delivered by Customer Service Officers to the public regarding DELWP and related stakeholder activities and initiatives are timely, complete and consistent.
Job Details
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Department: Department of Environment, Land, Water and Planning
Work Type: Ongoing - Flexible
Job Function: Customer Service / Call Centre
Classification: VPSG3
Work Location: Melbourne - Western Metro
Reference: VG/50819075
Closing Date: 24-Jun-2019
Salary Range: $67,866 - $82,404
Job Duration: N/A
Attachments: 50819075 Team Support Officer PD.docx (Word, 110KB)

Contact: Teneille Tobin
0408 131 219

Position Details

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

This role requires you to support the team in the delivery of the Customer Contact Centres goals and objectives. You will ensure customer satisfaction though the use of effective questioning, negotiation and conflict management skills.

With the support of the Team Leader you will act as coach to team members both informally and through formal training sessions; ensure customer satisfaction through the use of effective questioning, negotiation and conflict management skills; you will accept responsibility for customer service satisfaction, ensuring follow-up, feedback, escalation and resolution occurs for each information request.

If you have experience in supporting staff in a contact centre environment and have demonstrated ability working with Microsoft Dynamics, SharePoint and Customer Relations Management Systems then this could be the role for you.

This is an ongoing position.

To be considered for this position, your application should include a supporting statement demonstrating that you meet the key selection criteria and any job requirements specified in the position description. 

Applications close at midnight on Sunday 23 June 2019.  

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