Information and Support Officer, Forestry Transition

Job Details
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Department: Department of Energy, Environment and Climate Action
Work Type: Fixed term - flexible
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Bairnsdale - Outer Gippsland area
Reference: VG/5096100550961007
Closing Date: 04-Dec-2023
Salary Range: $92,332 - $104,762
Job Duration: 12 months
Attachments: Information and Support Officer, Forestry Transition VPS 4 - PD FINAL_50961005.docx (Word, 623KB)
Job Specification

Information and Support Officer, Forestry Transition VPS 4 - PD FINAL_50961007.docx (Word, 623KB)
Job Specification

Contact: Jeff Svigos

Position Details

  X2 positions available

The Information and Support Officer, Forestry Transition will be the important first point of contact for East Gippsland workers and community members seeking support and information about native forestry transition activities in Orbost and Bairnsdale. The successful applicant will have a strong drive to provide excellence in customer service to deliver improved outcomes for businesses in the region.


The incumbent will greet clients as they engage with Information Hubs in Orbost and Bairnsdale and guide them through how to access the information they require. The access may be through providing information or offering a referral to the agency which can best assist.

The Information and Support Officer will work closely with partner organisations to deliver the service.

Specialist/Technical Expertise/Qualifications

  • The successful applicant will have business experience and a passion for delivering excellence in customer service. Experience dealing with multiple stakeholders in a regional setting to achieve a common goal will be highly valued.
  • An understanding of the GEMS Grant Management system  

These are fixed term positions available for a period of 12 months. The work location for these positions are Bairnsdale/Orbost.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

For further information please refer to the attached position description.

Applications close at midnight on Monday, 4 December 2023.

Other relevant information:

For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs and Skills Exchange (JSE) jobs board platform.

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.  

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  


A Diverse, Inclusive and Flexible Workplace

DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave.

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