Billing Officer - Patient Care Records

To access further information, attachments and to submit your application, please click the 'Apply Now' button below. This will direct you to the Ambulance Victoria Careers Centre.
Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Fixed term - full time
Job Function: Administration / Secretarial
Classification: See Advertisement
Work Location: Melbourne - Eastern Metro
Reference: VG/601034
Closing Date: 21-Nov-2018
Salary Range: See Advertisement
Job Duration: N/A
Attachments: No File Attached
Contact: Brooke Candotti

Position Details

An exciting role has arisen for an experienced Billing Officer to join the Finance & Corporate division at Ambulance Victoria (AV).   This is a full-time, fixed term position based at AV's Ballarat or Doncaster Headquarters.

The primary function of this role is to investigate research, interpret and analyse Patient Care Records (PCRs) for daily emergency and non-emergency, road and air ambulance transports in accordance with AV's billing guidelines. 


About the role

Reporting to the Team Leader Billing - PCR, the main duties of the role also include (but are not limited to);

  • Analyse and interpret all emergency and non-emergency PCRs including manual and air related PCRS to determine billing responsibility in accordance with the DH Patient Transport Charging Guidelines
  • Interpret patient pre-existing illnesses and related injuries as defined by AV billing guidelines and check previous transports to ascertain status i.e. private health, pensioner, subscriber etc.
  • Cross match PCR billing to the air ambulance spreadsheets to ensure that all air ambulance journeys have been correctly billed in the PCR billing system
  • Analyse daily Charge Calculation report and return any discrepancies to the relevant person
  • Undertake general administrative duties including mail collection and distribution, general filing and word processing activities
  • Provide feedback and recommendations on enhancing PCR systems and processes


About you

The successful applicant will have significant experience in using computerised financial information systems, Word processing and spread sheet applications including intermediate computer skills and proficiency of Microsoft Office suite including Outlook, Word, Excel and the Internet.

Possessing high level of attention to detail and significant administrative experience, you will be an integral member of a team and assist others in achieving work goals.

You will be an exemplary communicator and will possess strong relationship building skills to allow you to matters are dealt with maturely and with high level of integrity.  

The following criteria is desired but not essential;

-       Certificate in Business/ Administration (or equivalent)

-       Knowledge of Department of Health & Ambulance Service Billing Guidelines

-       Experience with Onyx and Oracle programs

-       Knowledge of the Privacy Act


What's in it for you?

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/ life balance, as well as offering salary packaging options and various other benefits.  We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.


How to apply?

Applicants are requested to submit a Resume and Cover letter via the AV Career's Page by: 5pm, Wednesday 21 November 2018.

Please note: a separate document addressing the selection criteria outlined in the PD is not required.

For any queries please email Brooke Candotti – Recruitment & Selection Advisor at: or contact the AV Recruitment Team on 03 9840 3653.


Ambulance Victoria is an Equal Opportunity Employer.

Applications submitted via the AV Careers Page will be considered only.

The successful candidate may also be required to undergo relevant security checks, such as a police record check.


From here...