Retrieval Administration Support Officer

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Job Details
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Department: Ambulance Victoria
Work Type: Casual/Temporary
Job Function: Administration / Secretarial
Classification: See Advertisement
Work Location: Melbourne - CBD
Reference: VG/601551
Closing Date: 27-Jul-2017
Salary Range: See Advertisement
Job Duration: N/A
Attachments: Retrieval Administrative Support Officer (RASO) Position Description.pdf (PDF, 53KB)


How to apply for a position with AV.pdf (PDF, 169KB)


Contact: Mel Hollingworth
mel.hollingworth@ambulance.vic.gov.au

Position Details

Ambulance Victoria (AV) is currently seeking to recruit a casual Retrieval Administrative Support Officer (RASO) to join their Clinical & Community Services Division. This position is located at Adult Retrieval Victoria (ARV), South Melbourne.

About the role

The RASO position is the first point of contact for all referrals to the state wide adult retrieval service. The primary function of this role is to provide telephony support and effective and efficient administrative support to the ARV Clinical Coordinator. 

Responsibilities include but are not limited to:

• Call taking and telephony support as required, including general administrative support to the ARV Clinical Coordinator

• Database management including accurate data entry, and data checking procedures

• Performance of regular day-to-day administrative tasks as required, including VACiS data entry

About you

The successful applicant will have demonstrated experience in administration duties, including call taking and telephony experience.  Intermediate to advanced use in Microsoft applications, in particular Word and Excel is essential, as well as strong communication and problem solving skills teamed with excellent attention to detail. Superior verbal and written communication skills are essential.

An understanding of medical terminology would be advantageous but not essential to the success of this role.

What's in it for you?

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.  We offer salary packaging options, generous personal leave entitlements and accrued days off for full time roles.

How to apply

Your application should be of high quality as it will form an integral part of the selection process, and it must include the following:

• A covering letter

• A resume

• A document addressing the selection criteria detailed in the position description

Please ensure you read the ‘Applying for a position with Ambulance Victoria' document prior to submitting an application.

If you have any queries, please email recruitment@ambulance.vic.gov.au or contact the Recruitment Team on 9840 3653.

We request that your application for the casual Retrieval Administrative Support Officer position is forwarded by 5pm, Thursday 27 July 2017.


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