Patient Review Support Officer

To access further information, attachments and to submit your application, please click the 'Apply Now' button below. This will direct you to the Ambulance Victoria Careers Centre.
Job Details
Careers Logo
Department: Ambulance Victoria
Work Type: Fixed term - part time
Job Function: Administration / Secretarial
Classification: See Advertisement
Work Location: Melbourne - Eastern Metro
Reference: VG/603060
Closing Date: 22-Nov-2018
Salary Range: See Advertisement
Job Duration: N/A
Attachments: No File Attached
Contact: Brooke Candotti

Position Details

An exciting opportunity has arisen for an experienced administration savvy and project driven individual with a service excellence ethos to join the Quality and Patient Experience team at Ambulance Victoria (AV).   This is a part-time, fixed term position until July 2019, based at AV's Blackburn North HQ.

The Patient Review Support Officer is responsible for providing high level, confidential, administrative, office and program management support to ensure the efficient and effective performance of Patient Safety Review team functions.


About the role

Reporting to the Patient Safety Review Coordinator, the main duties of the role also include (but are not limited to);

  • Provide all administrative support, materials and resources in relation to serious harm reviews, patient review audit and clinical governance committees and other related duties as required
  • Provides high level administration support and assistance in retrieving, collating and coordinating information, in relation to operational communications, patient safety reviews, enquiries and feedback processes
  • Develops excellent working relationships across the division and works collaboratively with key internal and external stakeholders to achieve organisational objectives
  • Attention to detail using appropriate checking / validation processes to ensure information is recorded accurately, is reliable  and maintains privacy and confidentiality
  • Assists with research, project work and drafting briefs, papers and reports as required


About you

The successful applicant will have significant experience in administration in complex organisations, supported by an understanding and demonstrated experience with Incident management systems e.g. Riskman and similar technologies is highly desirable.

They will be au fait with providing support to a fast paced team environment, particularly with project management, meetings and other duties as required. 

You will be an exemplary communicator and will possess strong organisation and attention to detail skills to allow you to coordinate and complete tasks at a high standard and engage those around you and build and maintain relationships with stakeholders across the business.


What's in it for you

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/ life balance, as well as offering salary packaging options and various other benefits.  We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.


How to apply?

If you are interested in applying, applicants are required to submit a resume and cover letter outlining your suitability for the role by 5pm, Thursday 22 November.

Please note: a separate document addressing the key selection criteria outlined in the PD is required. This can be found on page 2 of the PD.


For any queries please email Brooke Candotti, Recruitment & Selection Advisor on or contact the AV Recruitment Team on 03 9840 3653.


Ambulance Victoria is an Equal Opportunity Employer.

Applications submitted via the AV Careers Centre will be considered for this role only.

The successful candidate will also be required to undergo relevant security checks, such as a police record check.

Candidates must be willing to travel throughout the regions when required.


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