Lead Daily Desk

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Job Details
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Department: Ambulance Victoria
Work Type: Ongoing - full time
Job Function: Community Services
Classification: See Advertisement
Work Location: Melbourne - CBD
Reference: VG/603293
Closing Date: 24-Jun-2019
Salary Range: See Advertisement
Job Duration: N/A
Attachments: No File Attached
Contact: Max Campos

Position Details

Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high quality ambulance services.  If you are an experienced, assertive and self-motivated resourcing professional, a full-time, ongoing position based at AV's South Melbourne office has become available. This is an exciting opportunity to be part of AV's commitment to deliver Best Care for every patient every time. 

The role is primarily responsible for Leading and managing the resourcing of short-term operational vacancies to ensure they are filled in the most efficient and effective manner. The position will manage the allocation of appropriate staff skill to daily shift vacancies ensuring operational resource requirements are met. 

About the role

Reporting to the Manager of rostering the key accountabilities of the role will include but are not limited to: 

  • Providing regular updates and maintaining data in Rostering software for operational rostering and reporting purposes;
  • Support the delivery of processes and systems to strategically manage operations workforce planning requirements;
  • Through the escalation process, provide information and advice relating to rostering for AV managers  resource requirements;
  • Work collaboratively with the Payroll Systems team to ensure organisational alignment and knowledge sharing;
  • Develop and manage the roster for the Daily Desk team, ensuring appropriate coverage at all times;
  • Coordinate training within the Day of Operation team and ensure staff are appropriately accredited. 

About you

You are self-motivated and enjoy working in a fast paced environment where your significant analytical resourcing experience at management level, coupled with your sound knowledge and experience from working in a workforce planning environment, and understanding of Government and public sector, will be an advantage.   

To be successful your skills and attributes will include but are not limited to: 

  • A tertiary qualification in health, logistics, business or related discipline or like experience;
  • Broad and diverse business background in a service delivery organisation or logistics environment (preferably within the public sector)
  • Experience in developing and implementing process and business improvement activities, and the ability to identify proactive solutions
  • Ability to develop a systematic approach to administrative and management processes
  • Strong written and verbal communication skills;
  • Proven experience in researching and analysing information; 

What's in it for you?

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance, as well as offering salary packaging options, generous personal leave entitlements and accrued days off for full time staff.  We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our peoples' skills and abilities. 

How to apply

Applicants are requested to read the document attached titled ‘Applying for a position with Ambulance Victoria' prior to submitting an application.  

Your application will form an integral part of the selection process and should therefore be of a high quality and include the following:

  • Cover letter
  • Resume
  • Document addressing the Selection Criteria detailed on the last page of the position description 

For any queries please email the AV Recruitment Team via recruitment@ambulance.vic.gov.au or phone 03 9840 3653. We request that your application for the Lead Daily Desk role is submitted by 5pm, Monday 24th June  2019, by clicking on ‘Apply Online'.

The preferred candidate will be required to undergo security checks such as a National Police Check.  Ambulance Victoria is an Equal Opportunity Employer

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