Customer Analytics Coordination

• Communications

• Administration support

• Loaction: Ballarat

Develop, generate and distribute telephony and Customer Access Request System (CARS) reporting to division management, staff and stakeholders.
Job Details
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Department: Department of Environment, Land, Water and Planning
Work Type: Ongoing - Flexible
Job Function: Communications, Marketing and Media
Classification: VPSG3
Work Location: Western - Ballarat
Reference: VG/923323
Closing Date: 22-Oct-2017
Salary Range: $64,583 - $78,418
Job Duration: N/A
Attachments: 923323 VPS 3 Customer Analytics Coordination PD Oct 2017.docx (Word, 119KB)

Contact: Elizabeth Blink
0425 731 513

Position Details

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

The Customer Analytics Coordinator is responsible for providing business administration support to the Customer Service Centre and the wider Digital and Customer Communications Division. This role will develop, generate and distribute telephony and CARS reporting to division management, staff and stakeholders.

The role would suit candidates with at least 1 -2 + years experience in digital insights and analysis. Demonstrated ability and experience in project coordination support, including tracking, processes and administrative support.Previous experience working in government and a knowledge of government processes is preferable. Any previous experience with data migration projects would be a plus.

This is an ongoing position.

To be considered for this position, your application should include a supporting statement demonstrating that you meet the key selection criteria and any job requirements specified in the position description. 

Applications close at midnight Sunday on 22 October 2017.

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