Australia's largest public museum organisation is seeking a Manager, Ticketing Operations at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

The Manager, Ticketing Operations leads the strategic direction, performance and optimisation of Museums Victoria's ticketing function, ensuring accurate, reliable, and customer centred ticketing services. The role manages end-to-end ticketing operations, including ticketing system administration, event builds, ticket inventory management, sales channel coordination, revenue collection and reporting, and operational support to internal teams.

The position is accountable for leading the strategic and operational performance of the ticketing function, including team leadership, system governance, revenue integrity and customer experience outcomes. It oversees the integrity, performance and compliance of the ticketing system, acts as the central advisory point and key liaison across ticketing operations, digital, marketing, finance and frontline teams, and drives continuous improvement across ticketing processes and systems. The role also provides expert advice and insights to senior management to inform decision-making relating to ticketing performance, revenue optimisation and customer experience.

Some of the key duties include: 

• Lead, manage and develop the ticketing team, setting performance expectations and building organisational capability
• Oversee ticketing system governance, ensuring optimisation, configuration integrity and effective vendor performance
• Manage event builds, pricing, promotions, inventory and ticket configurations across all sales channels
• Collaborate with internal stakeholders to ensure accurate event information and streamlined customer purchasing pathways
• Deliver reporting, insights and analysis on sales performance, customer behaviour, system performance and risk to inform decision-making
• Lead ticketing-related projects and transformation initiatives, including system enhancements, integrations and process redesign
• Drive continuous improvement in ticketing operations through innovation, best practice and improved customer experience outcomes

The successful applicant will have:

• Demonstrated experience managing ticketing operations in a medium-large venue, events environment, cultural institution or similar
• Strong leadership and people management experience, with the ability to develop, support and motivate teams
• Advanced understanding of ticketing systems, including configuration, event builds, pricing, inventory and reporting
• Excellent stakeholder management and influencing skills, with the ability to work across multiple business areas
• Strong analytical capability, with experience interpreting complex data to generate insights and recommendations
• Experience managing ticketing vendors or external system partners, including service performance and issue resolution
• Demonstrated ability to contribute to service improvement, strategic initiatives or operational transformation

OTHER INFORMATION

This is a Full time, ongoing position. The salary on offer is a VPS 5.2 Base salary of $124,888 per annum (pro rata) plus 12% superannuation.

The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

For more information about this position, please contact Simone Richardson at srichardson@museum.vic.gov.au.

Please submit the three following three documents with your application: 

• Your Cover Letter
• Your Resume
• A written response addressing at least four of the Key Selection Criteria outlined in the Role Statement

APPLICATIONS CLOSE: 30 April 2026 (11:59pm)