Project Officer - 2 roles

• Would you like to work in a dynamic team that provides desktop support to the Victorian surveying and property industry?
• Do you enjoy providing customer service and working with IT land administration systems?
• Can you train new and existing customers on and off-site in digital land administration processes?
• Ongoing employment opportunity
• Melbourne CBD location, a stones throw from Parliament Railway Station!
Job Details
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Department: Department of Environment, Land, Water and Planning
Work Type: Ongoing - Flexible
Job Function: Customer Service / Call Centre
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/932506
Closing Date: 04-Feb-2019
Salary Range: $84,019 - $95,329
Job Duration: Ongoing
Attachments: 932506 - Project Officer VPS G 4.1 PD January 2019.pdf (PDF, 240KB)
Job Specification

Contact: Mark Briffa (03) 9194 0445
Manager - Electronic Subdivision Unit

Position Details

About the Department

The Department of Environment, Land, Water and Planning (DELWP) brings together Victoria's planning, local government, environment, energy, suburban development, forests, emergency management, climate change and water functions into a single department to strengthen connections between the environment, community, industry and economy. It is tasked with ensuring that Victoria has the right conditions to enable economic growth, while delivering liveable, inclusive and sustainable communities.

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Position purpose 

The Project Officer role supports the ongoing use and take-up of SPEAR and ePlan with key stakeholders, including surveyors, councils, referral authorities, solicitors and conveyancers. 

Support tasks include (but are not limited to) user training and stakeholder engagement, service desk functions, site meetings, presenting at forums, and actively contributing to signup activities of new firms. The Project Officer will also contribute to ongoing system enhancements of SPEAR, ePlan and other related systems, to define changes and ensure user needs are adequately met. 

The Electronic Subdivision Unit (ESU) is a specialist unit within Land Registry Services, Land Use Victoria (LUV).  The primary role of ESU is to manage the implementation and ongoing operation of SPEAR (Surveying and Planning through Electronic Applications and Referrals) and ePlan in Victoria.


  • Support the ongoing use of SPEAR and ePlan across all stakeholder groups by providing user sign-up, training, and service desk / support functions
  • Confidently and clearly present SPEAR topics to a range of audiences, including staff briefings, User Group Meetings, industry forums/workshops, academia etc.
  • Identify connections with other related systems and projects, particularly to support ePlan, and any other business priorities as they arise.
  • Demonstrate an interest in land administration with a willingness to understand the legislation and requirements that underpin SPEAR processes and functions.
  • Provide feedback to the SPEAR vendor on system requirements and enhancements.  This may include documenting requirements, drafting business cases, reviewing solution design documentation etc.
  • Prepare written material, including training documents, website authoring, newsletter content, presentations, and other activities as required.
  • Support and promote electronic initiatives in an increasingly digital industry.
  • Ability to work and adapt within a dynamic team environment with competing priorities across a range of tasks, deadlines and responsibilities.

Specialist/Technical Expertise

  • Knowledge of subdivision and planning processes in Victoria, together with other land administration concepts and legislation would be an advantage,
  • Experience in basic desktop support including troubleshooting software/system issues, HTML/ javascript web authoring, and an aptitude for understanding general IT concepts would be an advantage.

This is an ongoing position. 

To be considered for this position, your application should include a supporting statement demonstrating that you meet the key selection criteria and any job requirements specified in the position description. 

For a confidential discussion on the role, please call Mark Briffa, Manager - Electronic Subdivision Unit on (03) 9194 0445. 

Applications close at 11:59 P.M. Monday, 4 February 2019.

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