Australia's largest public museum organisation is seeking a Ticketing Administration Officer at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

The purpose of this position is to provide operational support to the Ticketing Manager by ensuring the accurate setup, maintenance and delivery of ticketing for Museums Victoria activities. The role contributes to the smooth day‑to‑day operation of ticket sales, revenue processing and reporting, and supports users of the Ticketing and Booking System (BOS) by resolving ticketing issues and maintaining consistent operational practices.

Some of the key duties include: 

• Create, adjust and maintain tickets to ensure accurate and efficient sale, redemption and consistent reporting across all sales points.
• Troubleshoot and resolve ticketing issues, in collaboration with internal areas such as IT, Data, Finance.
• Reconcile online ticketing revenue daily and produce high-quality statistical reports and communications as required.
• Support and train ticketing system users, while maintaining procedures and contributing to continuous improvement of ticketing operations.

The successful applicant will have:

• Strong analytical and technical capability, including experience operating ticketing system applications and working accurately with system data (Power BI and Excel skills advantageous).
• Proven ability to produce reports, maintain documentation, and communicate information effectively to a range of stakeholders.
• Demonstrated experience training others, applying operational procedures, and collaborating well with colleagues.
• Excellent written communication, critical thinking, and problem‑solving skills, with the ability to meet tight deadlines.

OTHER INFORMATION

This is a Full Time, ongoing role. The salary on offer is VPS3.1 base of grade - $79,122 per annum + 12% Superannuation.

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. 

To apply, please click “Apply for this Job” at the bottom of the job listing page. 

Please submit the following documents with your application: 

• Your Cover Letter
• Your Resume
• A written response addressing at least four of the Key Selection Criteria as outlined in our Role Statement is strongly encouraged. (Please refer to attached document)

Please note: Applications unsupported by a Resume and Cover Letter will not be considered.

For more information about this position, please contact Louise Bramich at lbramich@museum.vic.gov.au.

APPLICATIONS CLOSE: 26 March 2026 (11:59pm)