Area Manager, East Metro 3

VicRoads’ purpose is to deliver social, economic, and environmental benefits to communities throughout Victoria by managing the Victorian arterial road network and its use as an integral part of the overall transport system. VicRoads employs passionate and innovative people who are driven to deliver exceptional outcomes and who want to feel valued in a diverse and inclusive workplace. We are committed to developing our people and encourage them to see things differently, to be creative, to push boundaries and to work on a broad range of projects that help build a better future to make Victorian lives better.
Job Details
Department: Department of Transport
Work Type: Ongoing - full time
Job Function: Customer Service / Call Centre
Classification: VRO5
Work Location: Melbourne - Eastern Metro
Reference: VG/99994181DXT
Closing Date: 07-Jul-2022
Salary Range: $116,495 - $141,735
Job Duration: N/A
Attachments: JV Area Manager Role Statement - June 2022.pdf (PDF, 67KB)
Job Specification

Contact: Michael O’Keefe
0417 134 881

Position Details

Area Manager Eastern Metro 3

  • Salary Range: $116,495 - $141,735 + Superannuation
  • Tenure: Ongoing
  • Employment Type: Full Time
  • Usual Work Location: Dandenong, Dromana, Frankston, and Pakenham

About the team
Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers

About the role
We are currently looking for an Area Manager to join our VicRoads Customer Services team based in our Eastern Metro 3 Area with Customer Service Centres (CSCs) in Dandenong, Dromana, Frankston, and Pakenham. Reporting to the District Manager Eastern, the core responsibilities include regular travel between the Eastern Metro 3 centres to develop and coach your team, promote innovation, and focus on delivering positive customer experience outcomes, whilst managing and monitoring operational productivity and efficiency across the Eastern Metro 3 centres.

Day to Day Duties
Deliver against customer expectations, service standards, organisational compliance, and financial goals for the Area
Engage and communicate with staff regularly to ensure staff are well informed and aware of the expectations
Lead, manage, motivate, and develop Managers and their staff to ensure a culture of delivering exceptional R&L services to all customers
Monitor and report on the area performance including identification and implementation of actions where performance goals for the area are not being achieved


About the Ideal Candidate
This position has 4 direct reports covering the Eastern Metro 3 Area, you must have demonstrated leadership and management experience, with the ability to work alongside multiple teams to deliver positive customer experience outcomes. Also, you must have a high attention to detail with the coordination of formulating business plans, OH&S reports and site budgets within policies and procedures. Your ability to negotiate and influence key internal and external stakeholders, will allow to provide opportunities for innovation and business improvement. You must have a current and valid driver's license to travel between sites and state-wide meetings at any given time.


What we offer
Competitive salary and benefits
Supportive, diverse, and inclusive work environment
Opportunities for professional and personal development
Flexible working arrangements and family friendly practices 

How to Apply
Applications should include a resume and covering letter.
Applications close 11.59pm Thursday 7 July 2022.

Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.

Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT.

For a confidential discussion regarding this opportunity, please call Michael O'Keefe, on 0417 134 881

Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.


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