Problem Manager

The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We are excited to offer this opportunity for you to become part of the Department that delivers more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
Job Details
Department: Department of Transport
Work Type: Ongoing - full time
Job Function: IT and Telecommunications
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/99994883
Closing Date: 22-May-2022
Salary Range: $102,637 - $124,183
Job Duration: N/A
Attachments: Problem Manager VPS5 PD.pdf (PDF, 139KB)
Job Specification

Contact: Rohan Sule

Position Details

Problem Manager

Annual Salary Range VPSG5: $102,637 - $124,183 per annum plus superannuation

Employment Type: Ongoing Full Time (the department provides flexible working arrangements)
Usual Work Location: Melbourne CBD (flexible working arrangements available)

About Us

Investment and Technology is a Division the Department of Transport. We provide investment strategy and deliver commercial and information technology services to drive high performance and improved commercial outcomes for the State.

About the Opportunity

The Problem Manager ensures the effective and efficient delivery of ICT processes as well as compliance with them. This role is a strong promoter of the ITIL framework and leads the delivery of ITIL processes that align with industry standards and best practice. You will apply well developed specialist Information Technology Infrastructure Library (ITIL) knowledge and advanced understanding of DoT operational Information Communication Technology (ICT) requirements to ensure the effective and efficient delivery of ICT processes and ensure compliance with them.

About You

  • The skills and experience required in the position include, but are not limited to demonstrated knowledge and experience in the below:
  • Demonstrated experience in managing IT problems, changes, and major incidents in an ITIL framework within an enterprise environment
  • Ability to identify, remove or minimise obstacles and barriers to ITIL process implementation and service improvements.
  • Ability to switch between priorities based on operational needs.

The ability to be on-call 24 x 7 (1 week out of every 3 weeks) to manage major incidents to their resolution is also required.

For further detail regarding the KSC, please refer to the PD attached.

Culture and Benefits

The Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network.  We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable.

How to Apply

Applications should include a resume and a brief covering letter.

Applications close 11.59pm on Sunday, 22nd May 2022.

For further information regarding the opportunity, please contact Rohan Sule: (applications are not accepted by email)

 Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.

Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT.

Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.


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