About the Role: 

Reporting to the Quality Assurance Manager, this role plays a key role in delivering AMDRAS-accredited training and assessments, while building capability in conflict resolution and Alternative Dispute Resolution (ADR) across the Dispute Resolution Division. You will design and deliver tailored training programs, strengthen practitioner capability, and contribute to high-quality dispute resolution outcomes. 

This role also supports the ongoing development and implementation of the Division's Quality Assurance and Panel Governance frameworks, ensuring consistency, integrity, and excellence across services. 

 What we are looking for: 

• Lead and ensure compliance of AMDRAS-accredited training and assessment programs across the Division. 

• Design and deliver targeted professional development to build ADR capability and support reaccreditation and strategic priorities. 

• Use performance and complaints data to identify learning needs, inform training, and support panel engagement and governance. 

• Provide coaching, reporting, and cross-team collaboration to drive continuous improvement and support organisational outcomes. 
   

For eligibility criteria and more information please visit the Position Description located at Career.vic.gov.au 

About the BPC 

BPC is Victoria's regulator for building and plumbing.   

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.   

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest   

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently. 

Commitment to Diversity 

We celebrate the diversity of our workforce.  

The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities. 

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at recruit@bpc.vic.gov.au. 

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process. 

How to Apply  

We require you to upload: 

• an up-to-date resume.  

• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.  

Important information   

Only electronic applications submitted via careers.vic.gov.au will be accepted.  

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.