About the Role:

We are seeking multiple permanent Lead Registry Officers!

The Lead Registry Officer is responsible for leading and supporting a team to deliver high-quality outcomes aligned with organisational goals.

This role provides day-to-day oversight, guidance, and coaching to ensure effective performance and professional development. The Lead Registry Officer monitors workloads, allocates resources to manage priorities, meet deadlines, and responds to demand surges.

Additionally, the role conducts quality assurance to maintain compliance with standards, policies, and procedures, driving continuous improvement and operational excellence

What we are looking for:

• Proven ability to lead, mentor and develop teams to deliver outcomes while fostering a positive, collaborative culture.
• Experienced in providing daily guidance, coaching and feedback to enhance performance.
• Skilled in monitoring workloads, allocating resources and managing competing priorities to ensure consistent service delivery.
• Strong capability in reviewing outputs for accuracy, consistency and compliance with policies, standards and legislation.
• Experience contributing to operational planning, implementing work plans and delivering services within agreed timeframes and budgets.
• Demonstrated ability to analyse data, prepare clear reports and use insights to support informed decision‑making and identify improvement opportunities.

For a detailed overview of responsibilities, please refer to the position description at careers.vic.gov.au.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.

We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at recruit@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply 

We require you to upload:

• an up-to-date
• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.

Important information  

Only electronic applications submitted via careers.vic.gov.au will be accepted.