Quality Coordinator - Consumer Experience and Accreditation

Bairnsdale Regional Health Service is a regional health service employing over 900 staff in the beautiful Victorian region of East Gippsland. Our relaxed lifestyle means that you can forget about traffic jams and get home on time to enjoy everything the region has to offer. East Gippsland is clean, green and beautiful, with significant natural and ecological advantages, large areas of national and state reserves and Australia’s largest inland water system – the Gippsland Lakes. We have colourful villages, turquoise lakes and rivers, isolated beaches and an easy living temperate climate as well as easily accessible high-country snow fields. East Gippsland also offers affordable housing, strong employment, quality healthcare, good education infrastructure and caters well to families.
Job Details

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Department: Bairnsdale Regional Health Service
Work Type: Ongoing - full time
Job Function: Medical and Nursing
Classification: As per award
Work Location: Gippsland - East Gippsland
Reference: VG/BRHS/CS/1550878
Closing Date: 08-Aug-2021
Salary Range: As per award
Job Duration: N/A
Attachments: Position Description - Quality Coordinator - Consumer Experience and Accreditation - July 2021.docx.pdf (PDF, 538KB)
Job Specification

Contact: Kathy Kinrade, Director Quality and Education
03 5150 3400

Position Details

A fantastic opportunity has arisen at BRHS for a driven and skilled professional to play a key role in facilitating the capability and culture of continuous improvement across the organisation.  If you have a background in health and are passionate about consumer experience, then this role will be an excellent fit and will provide you with a terrific new challenge.

Why should you Apply?

  • Rewarding role where you can make a real difference to consumer experience & our community
  • Senior, autonomous role with excellent remuneration
  • East Gippsland's largest employer and healthcare provider and growing
  • Close comradeship and fulfilling community connections
  • Lovely lifestyle – world-class beaches, hiking, fishing, local food and farm scene, affordable housing and relaxing commutes!
  • Initial accommodation assistance

The Position:

Reporting to the Director of Quality and Education, this role will work to ensure the provision of safe, effective person-centred care at BRHS, providing support for accreditation readiness and compliance and also encouraging and adopting ‘a beyond compliance' culture to support continuous improvement and innovation. This will be supported by addressing feedback received from consumers and other stakeholders, the use of audits, data collection and reporting.

What you need:

  • Minimum 5 years clinical Health professional experience
  • Well-developed understanding of and experience in methodology required to continuously  improve the patient experience
  • A good knowledge of healthcare systems and processes
  • High level interpersonal and communication skills, with the ability to engage effectively with patients, families, volunteers, staff and other key stakeholders.
  • Excellent consumer service skills with a professional, person-centred manner and proven capacity to consider activities, decisions and outcomes from the perspective of the consumer or end-user.
  • Experience in planning and implementing preparation for Accreditation

Refer to the position description for the full key selection criteria


For more information, contact Kathy Kinrade, Director Quality and Education on 03 5150 3400.

Applications are to include a covering letter, resume (including two professional referees) and response to the key selection criteria and be submitted by selecting "Apply Now" below.

Applications by close of business: Sunday 8th August 2021

To see what great things are happening at BRHS go to our news page on our website and follow us on facebook.

For information on East Gippsland go to Living in East Gippsland or visit  https://www.liveeastgippsland.com.au/

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