Administration Support Officer - Main Reception/Emergency

Based in a beautiful part of Victoria, working for BRHS will enable you to pursue your profession and have a fantastic work/life balance. You will experience a relaxed lifestyle in a clean, green and beautiful area with significant natural and ecological advantages. With the Gippsland lakes and beaches, national parks and snowfields on your doorstep, this will be the best move you ever made!
Job Details

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Department: Bairnsdale Regional Health Service
Work Type: Ongoing - part time
Job Function: Administration / Secretarial
Classification: As per advertisement
Work Location: Bairnsdale - Outer Gippsland area
Reference: VG/BRHS/WCC/1659972
Closing Date: 02-Oct-2022
Salary Range: As per advertisement
Job Duration: N/A
Attachments: Position Description - Administration Support Officer v32 - Main Reception and Emergency Department - Sep 2022.pdf (PDF, 543KB)
Job Specification

Contact: Rachael Dean, Administration Support Manager
03 5150 3322

Position Details

Part Time Ongoing, 45.5 hours per fortnight  

An opportunity has become available for a motivated individual with excellent customer service skills to join our frontline team. In this role, you will be predominantly based at the Main Reception desk providing a reception and telephony service managing the main hospital switchboard. You will also provide administrative support to the Emergency Departments by covering meal breaks and leave for the administration staff in these areas. Key to this role is the provision of outstanding customer service to patients, families, consumers and colleagues with a person-centred approach that is professional, approachable, responsive and compassionate at all times.

This position is worked on a rolling 7 day roster which includes the requirement to work weekends, evenings and public holidays as rostered. Shifts are remunerated accordingly, with shift allowances paid for afternoon and nightshifts, 50% loading on weekend shifts and 100% loading on public holidays.

Why should you apply?

  • Generous hourly rate and shift allowances
  • Extensive salary packaging options offered 
  • Shift flexibility and variety allowing you to balance your work and personal time
  • Excellent training and learning & development opportunities

Key selection criteria:

  • Excellent customer service skills with demonstrated ability to manage a high volume of customer interactions in a professional and consumer-focused manner
  • Well-developed written and spoken communication skills with a compassionate manner.
  • A competent user of MS Office with excellent keyboard and data entry skills and the proven ability to learn new software systems easily
  • The proven capacity to learn and adapt to different work areas in a proactive and positive manner, and be effective in a busy work environment.
  • A team player who works collaboratively and cooperatively in a team environment.
  • A self-starter who is solution-focused and has the proven capacity to problem solve within the scope of the position.

Enquiries can be directed to:  Rachael Dean, Administration Support Manager at on 03 5150 3322

Applications by close of business: Sunday 2nd October 2022

Applications are to be submitted by selecting “Apply Now” below and are to include:

  • Cover letter
  • Resume (including two recent referees)
  • Response to the full key selection criteria (as listed in the attached position description)

To see what great things are happening at BRHS go to our news page and follow us on facebook.

For information on East Gippsland, visit  Live East Gippsland

In accordance with recent Victorian Public Health directions, all employees working in the Public Health system are required to be vaccinated against COVID-19.  Successful applicants will be required to provide evidence of full COVID19 vaccination prior to commencement.

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