About the role

VCAT is seeking Senior Administrative Officers for multiple positions that will contribute to specialist case management activities within the Residential Tenancies Division.

This is an exciting opportunity to work as part of a highly-integrated team of legally qualified staff and Tribunal Members.

A rewarding role where you will make a direct impact in the Residential Tenancies sector of Victoria, including:

• Undertake a range of administrative tasks including but not limited to: reviewing and triaging VCAT applications, preparing and responding to correspondence, preparing orders and notices, booking hearing assistance for parties, scheduling cases and preparing files for hearing, data entry, and maintaining case management systems.
• Exercise quasi-judicial and statutory delegated functions subject to the direction of the Principal Registrar.
• Provide guidance, information and advice on processes, procedures and systems to staff and users.
• Provide a point of escalation for enquiries, tasks and issues of a complex, priority or urgent nature.
• Work closely with RT Members, in particular the Head of Division and leadership group.
• Maintain effective and regular communication with key stakeholders including members, staff, users and the public.

About you

To ensure you are set up for success in this role you will need:

• The ability to quickly understand and apply new processes and procedures
• The ability to manage numerous competing priorities
• Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced environment
• The ability to utilise good judgement and common sense in your decision making
• Excellent written and verbal communication skills
• The ability to interpret and apply legislation and guidelines
• A collaborative working style which you use to develop and maintain productive working relationships 

Experience in the Residential Tenancies Division, operating TMS and/or knowledge of the Residential Tenancies Act 1997 are highly desirable.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

• resume 
• a short cover letter

Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.