About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

Funds in Court

Funds in Court (FIC) supports the Senior Master, who holds funds, investments, and assets, principally for people with a disability. In 2024–2025, FIC managed funds and assets valued at $2.42 billion on behalf of 7,170 clients. FIC is dedicated to ensuring the safe and effective investment of clients' funds at low cost, and to using funds in a manner that responds to clients' diverse needs and aspirations.  FIC is a self-funded, not-for-profit division of the Court that also manages funds paid into Court pending the outcome of a proceeding, as dispute monies and security for costs, and pursuant to the Trustee Act 1958 (Vic).

About the role

The Senior Client Services Officer is a member of the Client Services team and is accountable for services arising from day-to-day dealings with clients and their carers and, in particular, in respect of their requests to access funds in Court. The position must balance and negotiate such requests and expectations with requirements set by the Senior Master and Judicial Registrar.

The Senior Client Services Officer is primarily responsible for providing high-level information and operational support for the administration of court ordered funds for persons under ‘legal disability' within a high volume and challenging work environment.

The position reports to the Director Client Services via the Team Leader and is responsible for a portfolio of client files.

Key accountabilities include:

• Providing operational support to the Team Leader and, if required, the Director of Client Services.
• Providing expert, authoritative advice and reasoned recommendations on complex applications for consideration by the Senior Master or other Associate Judges, the Judicial Registrar and office staff which will inform final decision making processes.
• Mentoring staff and reviewing applications/memoranda prior to submission to the Judicial Officers for consideration.
• Providing support to the Team Leader with the introduction of new clients to Funds in Court.
• Building and maintaining strong relationships with all key internal and external stakeholders.
• Providing high-level advice, information and guidance to clients, their representatives or family and other external stakeholders such as OPA, TAC, VCAT.

About you

• Knowledge of the procedural and practical requirements of the Senior Master, (who is an Associate Judge) of relevant legislation, particularly of the Supreme Court Act 1986, the Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006 and the Rules of Court, as they impact upon the administration of funds in Court for persons under disability.
• Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings and successfully balance competing priorities.
• Ability to have difficult conversations whilst being sensitive to others' needs.
• Active listening skills and well-developed professional communication skills.
• Well-developed financial literacy skills, including a working knowledge of Centrelink entitlements, and experience in the disability sector, trustee or related industry would be highly regarded.
• Experience using administrative systems, in particular Excel and Microsoft Office suite.

How to apply

Applications must include: 

• cover letter;
• curriculum vitae; and

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.