Senior Case Manager

The Commission for Children and Young People (the Commission) is an independent statutory body that promotes improvement in policies and practices affecting the safety and wellbeing of Victorian children and young people. It has a particular focus on vulnerable children and young people.
Job Details
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Department: Commission for Children and Young People
Work Type: Ongoing - full time
Job Function: Regulatory, Governance and Compliance
Classification: VPSG5
Work Location: Melbourne - CBD
Reference: VG/CCYP512570
Closing Date: 29-Oct-2017
Salary Range: $92,253 - $111,619
Job Duration: N/A
Attachments: Position Description - Senior Case Manager - October 2017.docx (Word, 109KB)
Job Specification

Recruitment Application Form - Senior Case Manager - October 2017.DOCX (Word, 95KB)
Self Assessment

Contact: Anni Gardiner, Manager Regulatory Advisory
03 8601 5222

Position Details

Make a difference to the lives of children and young people

The team

The Regulatory Advisory team receive and assess reportable conduct allegations and is responsible for reviewing investigations undertaken by organisations, regulators and independent investigators to ensure procedural fairness and integrity in investigative processes. Where indicated, the team also initiates and implements enforcement activities which may involve collaborating with Victoria Police and/or applying compliance monitoring tools to ensure a safe environment for children and young people.  The team also plays a critical information sharing role, working across multiple relevant government agencies to ensure an integrated approach to child protection.

The role

The Senior Case Manager takes a lead role in the delivery of the Reportable Conduct Scheme (RCS) case management system, including receiving and assessing allegations of child abuse, assessing capacity for entities to undertake investigations, monitoring entity investigations and recommending relevant employment outcomes following an investigation. 

The Senior Case Manager is responsible for leading and developing case managers, in particular through advising on more complex matters and escalating issues to the Manager, Regulatory Advisory.

Who are we looking for?

With your strong problem solving and demonstrated stakeholder management skills, you will have demonstrated experience in case management, complaints handling and/or investigations and have strong people management skills. You will be flexible in applying your knowledge to solve complex problems across a variety of sectors. You will have a high degree of empathy, excellent communication skills and have a proven history of providing high quality services and whilst displaying the ability to work in a fast paced environment.

Apply Now

Applications should be submitted online via the ‘Apply Now' button.  To be considered for this role, you must include:

  • full resume
  • completed application form

Applications close Sunday 29 October 2017.

If you experience any problems applying online, please contact the Senior HR Adviser at

The Commission in our Aboriginal Inclusion Action Plan has a target for Aboriginal employment. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role.

The Commission offers reasonable adjustments for applicants with disabilities.

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