Operation Lead and Admin Officer

At COVID-19 Quarantine Victoria, we are looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We are all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our organisation, we would love to hear from you.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please email project.recruitment@justice.vic.gov.au

Job Details
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Department: Covid-19 Quarantine Victoria
Work Type: Fixed term - full time
Job Function: Administration / Secretarial
Classification: VPSG4
Work Location: Melbourne - CBD
Reference: VG/CQV/DSCOP/1596041
Closing Date: 25-Jan-2022
Salary Range: $88,955 - $100,930
Job Duration: N/A
Attachments: CQV PD - Operational Lead and Admin Officer VPS 4 - .docx (Word, 3.92MB)
Job Specification

Contact: Kanchan Thakur

Position Details

About COVID-19 Quarantine Victoria

COVID-19 Quarantine Victoria (CQV) was established on 1 December 2020 to administer the COVID-19 Accommodation Program for the Victorian Government. Its purpose is to protect the Victorian community from COVID-19 by providing safe and secure quarantine accommodation.

CQV operates the Victorian hotel quarantine program in metropolitan Melbourne and will run a dedicated quarantine facility in Mickleham, opening in early 2022.

About The Role

This role supports a team of assistant managers and practitioners to conduct telephone welfare check calls using a Service Now triage tool, spreadsheets, and email and is responsible for managing the provision of information reaching the IIATS team, to ensure timely information is available and accurate for delivering the service efficiently.

Day to day responsibilities include:

  • Provide expert advice, guidance and support to the team of practitioners, including comprehensive, inductions, training in all aspects of their role.
  • Work collaboratively with colleagues, key business units and sector/community groups to develop best practice protocols, standards and guides for the team.
  • Assist the call center supervisor with rostering and payroll management

This role is based in Melbourne CBD, however, is performed remotely where restrictions apply.

About You

  • Demonstrated experience with Microsoft Office programs.
  • Knowledge of automated telephony technology preferred.
  • Specialist knowledge and expertise to address complex problems, gathering relevant information, generating, and testing a range of solutions and outcomes.
  • Demonstrates commitment to the objectives of the work area and the organisation and shows considerable drive and effort in achieving work targets

Working At COVID-19 Quarantine Victoria

We believe in inclusiveness, diversity and equality and are committed to ensuring our workplaces reflect the Victorian community. We recognize the benefits a diverse and inclusive culture brings for our employees and encourage talented people from all backgrounds, abilities, and identities to apply for our vacancies. We strongly encourage Aboriginal and Torres Strait Islanders, people with a disability and others from under- represented backgrounds to apply.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. The successful candidate will be required to undergo pre-employment checks, which may include work eligibility and national police checks.

If you require adjustments to the recruitment and selection process, or for a confidential discussion, please contact kanchan.thakur@cqv.vic.gov.au

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