Team Leader, Client Services

Job Details
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Department: State Trustees Limited
Work Type: Ongoing - full or part time
Job Function: Community Services
Classification: CL3AEA
Work Location: Melbourne - Western Metro
Reference: VG/CS/1328634E
Closing Date: 27-Apr-2018
Salary Range: $75,048 - $98,022
Job Duration: N/A
Attachments: Team Leader Client Services.pdf (PDF, 48KB)
Job Specification

Contact: Recruitment Team
recruitmentteam@statetrustees.com.au

Position Details

  • Footscray location, close to public transport, ample car and bicycle parking
  • 2 full time positions available - will consider part time/job share flexible working arrangements
  • Circa annual base salary $75,000 plus 9.5% super           
  • Applications close 27 April 2018

About the Company

State Trustees is a state government owned company that plays an important role in building awareness and educating the community to protect the legacy and financial affairs of Victorians - we believe every Victorian deserves to live on, that's why we exist.

About the Role

The Team Leader provides supervision and leadership to a Client Services team consisting of Senior Consultants, who investigate and manage a range of potential legal client matters, which may relate to a client portfolio of Estates, Personal Financial Administration (PFA), Trusts and/or Enduring Powers of Attorney. The services are delivered with the support of a number of support teams including Contact Centre, Client Payments, Client Assets & Administration Support.

Role Requirements

To be successful, you will need to demonstrate:

  • Experience managing and leading senior teams
  • Sound decision making and judgement
  • Strong analytical skills
  • Well developed professional communication and presentation skills (written and spoken), including representing clients, employees and your team at all organisational levels
  • Intermediate computer literacy including competent use of Microsoft Office
  • Tertiary qualification in a legal or business discipline or equivalent experience
  • A background knowledge of financial services and/or trustees industries will be highly regarded.

A background knowledge of financial services and/or trustees industries will be highly regarded.

Employee Benefits

State Trustees offers a range of employee benefits; including career development, health and well-being programs, flexible working conditions, education assistance, purchased leave, an employee assistance program, reward and recognition program, free will preparation, retailer discounts, charitable workplace giving and an employee social club. However most importantly, you will be part of an organisation that is committed to delivering a public benefit to the Victorian community.

Watch our video on why we are a great organisation to work for and why you should consider joining State Trustees by copying this link in your browser; State Trustees - Our People (YouTube)

How to Apply
Click the Apply button to commence the application process. In your application, please address the “Knowledge, skill and experience requirements” section in the attached Job Specification.

Employment at State Trustees is conditional upon satisfactory Criminal History Check and Anti Money Laundering Check.

State Trustees is an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, State Trustees will respond to requests for reasonable adjustments from applicants with disabilities.

State Trustees strongly encourages applications from Aboriginal and Torres Strait Islander people.


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